Client Experience & Solutions Advisor

RBC; Nanaimo; On-site; CAD 42,000 - 68,000; Full time

Benefits offered by this job

Flexible benefits

Performance bonuses

Job summary

RBC is seeking a client-focused Banking Associate in Nanaimo, BC. You’ll engage clients in-branch and in the community, helping with everyday banking and guiding users through digital banking tools.

The role emphasizes education, sales opportunities, and cross-team referrals to grow client satisfaction. As an RBC Ambassador, you’ll resolve issues, build trust, and partner with specialists to meet client goals.

Qualifications

• Must have a passion for putting clients first in a target-driven sales environment.
• Strong problem-solving and people skills for building relationships.
• Comfort with digital tools and learning new technology.

Responsibilities

• Proactively engage with clients in the branch and community to uncover banking needs and sales opportunities.
• Educate clients and demonstrate digital banking to deliver memorable experiences.
• Assist with a full range of transactions and respond to client inquiries.
• Listen actively to understand individual needs and resolve issues.
• Maintain relationships with partners to maximize business opportunities and referrals.

Skills

Client-focused sales

Problem-solving

Digital literacy

Relationship building

Adaptability

Job description

RBC is seeking a client-focused Banking Associate in Nanaimo, BC. You’ll engage clients in-branch and in the community, helping with everyday banking and guiding users through digital banking tools.

The role emphasizes education, sales opportunities, and cross-team referrals to grow client satisfaction. As an RBC Ambassador, you’ll resolve issues, build trust, and partner with specialists to meet client goals.