Client Experience & Service Coordinator

LightForm Canada Inc

Edmonton

Sur place

CAD 45 000 - 60 000

Plein temps

Il y a 3 jours

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Avantages offerts par ce poste

Competitive salary based on experience

Paid vacation

Health and dental benefits

Employee product discounts

Opportunities for professional develop

Career growth

Collaborative and design-focused work

Exposure to leading international de

Industry events and product launches

Supportive team environment

Company events and team gatherings

Résumé du poste

LightForm Canada Inc. Edmonton Head Office seeks a proactive Client Experience & Service Coordinator to oversee client service and warranty matters from inquiry to resolution. You will coordinate service cases, manage RMAs, and balance vendor relationships with internal teams to uphold premium client experiences.

You will gather documentation, communicate progress, and drive improvements in processes to reduce costs while maintaining high-end client satisfaction.

Qualifications

Excellent written and verbal communication skills.
Strong organizational skills with attention to detail.
Proactive, solutions-oriented mindset with ownership and follow-through.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving, administrative, and documentation skills.
Confidence in navigating conversations and building vendor relationships.
Ability to work independently and with multiple departments.
Understanding of expectations when working with high-end clientele.
Interest in design, lighting, and the design industry.

Responsabilités

Manage incoming client service and warranty inquiries through phone and email, owning each case to resolution.
Provide updates and manage expectations to ensure a positive client experience.
Coordinate warranty claims, product replacements, repairs, credits, and RMAs.
Collaborate with manufacturers, suppliers, and internal teams to investigate issues and find cost-conscious solutions.
Gather and maintain accurate case documentation (photos, receipts, correspondence).
Monitor outstanding cases and follow up to ensure timely resolutions.
Prepare documentation and reports for management, Accounting, and Purchasing.
Identify recurring issues and opportunities to improve internal processes and reduce costs.
Support preventative maintenance initiatives and maintain service policies and procedures.

Connaissances

Excellent communication

Organizational skills

Proactive mindset

Multitasking

Problem solving

Documentation

Vendor relationships

Independent & collaborative

Client experience

Design interest

Description du poste

Are you passionate about design, building relationships, and creating exceptional client experiences? Do you enjoy problem-solving, staying organized, and finding solutions?

LightForm is looking for a proactive, detail-oriented Client Experience & Service Coordinator to join our Edmonton Head Office team.

In this role, you'll oversee client service and warranty matters from initial inquiry through to resolution. Working closely with clients, manufacturers, suppliers, sales representatives, and internal teams, you'll coordinate service cases, manage product returns, and ensure every situation is handled with care, efficiency, and professionalism.

As a representative of a premium design brand, you'll play an important role in maintaining client satisfaction while balancing vendor relationships, company policies, and operational needs.

Key Responsibilities

Manage incoming client service and warranty inquiries through phone and email, taking ownership of each case through to resolution.
Communicate with clients throughout the process, providing updates, managing expectations, and ensuring a positive experience.
Coordinate warranty claims, product replacements, repairs, credits, and Return Merchandise Authorizations (RMAs).
Work with manufacturers, suppliers, and internal teams to investigate issues and find effective, cost-conscious solutions.
Gather and maintain accurate case documentation, including photographs, receipts, correspondence, and supporting information.
Monitor outstanding cases and proactively follow up to ensure timely resolutions.
Prepare documentation and reports for management, Accounting, and Purchasing teams.
Identify recurring issues, service trends, and opportunities to improve internal processes and reduce costs.
Support preventative maintenance initiatives and help maintain service policies and procedures aligned with company and industry standards.

What You'll Bring

Excellent written and verbal communication skills.
Strong organizational skills and exceptional attention to detail.
A proactive, solutions-oriented mindset with the ability to take ownership and follow through.
The ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving, administrative, and documentation skills.
Confidence navigating challenging conversations and building positive client and vendor relationships.
The ability to work independently and collaboratively across multiple departments.
An understanding of the expectations that come with working with high-end clientele.
An interest in design, lighting, and the design industry.

What Success Looks Like

You'll deliver a consistent, professional client experience, manage service matters efficiently, build strong vendor relationships, and identify opportunities to make our processes better.

At LightForm, we believe great design deserves an equally great experience. We're looking for someone who takes pride in making that happen.

What We Offer