Client Experience Representative (Corktown)

Foundation Physiotherapy & Wellness; Toronto; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

In-house service credits for massage/·

Promotions and onsite events

Job summary

Foundation Physiotherapy and Wellness is seeking a full-time Client Experience Representative for our Corktown clinic in Toronto. The role focuses on delivering high-quality client interactions, handling inquiries, bookings, payments, and supporting the clinic director with reporting and billing.

Ideal candidates have customer service experience in gym/fitness settings, retail, or hospitality. The position requires leading the client experience team, creating email communications, and

Qualifications

• Leadership experience in coordinating teams or projects.
• Strong multitasking and time-management abilities.
• Attention to detail in billing, reporting, and communications.
• Ability to meet deadlines in a fast-paced clinic setting.
• Creative and energetic approach to client engagement.
• Excellent verbal and written communication over phone and in person.
• Willingness to work morning and evening shifts as needed.

Responsibilities

• Engage with clients and deliver high-quality interactions.
• Handle inquiries, bookings, and payments.
• Perform payment reconciliation and clinic stats reporting.
• Manage accounts receivable and support billing tasks.
• Lead and train the client experience team; oversee daily operations.
• Support clinic director with reporting and billing duties.
• Assist with in-clinic promotions and on-site marketing events.

Skills

Leadership

Multitasking

Detail oriented

Meet deadlines

Creative

Telephone communication

In-person communication

Morning hours

Evening hours

Job description

Foundation Physiotherapy and Wellness is a group of modern health care clinics located in Toronto. We are looking to add a full-time Client Experience Representative at Corktown (King Street & River Street). This is the ideal job for a passionate and engaging service orientated candidate to work in a positive health care setting!

Company

Foundation Physiotherapy is a physiotherapist-owned and operated facility. We provide physiotherapy, chiropractic and massage therapy services to clients living and/or working in downtown Toronto. At Foundation Physiotherapy, our focus is on delivering exceptional results and services, learning new techniques, advancing our capabilities, and making the healthcare environment fun!

Position Overview

We require enthusiastic individuals to regularly engage with clients, along with ensuring the clinic's experience is kept at a high quality. This position is catered to a candidate looking to gain administrative and managerial skills, along with utilizing their creative energy. Our staff will also enjoy credits to use in-house for massage therapy, physiotherapy and chiropractic services!

The ideal candidate would have previous customer service experience in gym/fitness settings, retail, or catering/hospitality.

Experience with billing, invoicing, collections and creating email communication would be an asset. The ideal candidate should have flexibility in working mornings (starting at 7:50am), afternoons (until 4:00pm).

• -High quality interactions with clients
• -Delivering client services such as inquiries, bookings, payments
• -Payment reconciliation
• -Weekly reporting of clinic stats
• -Maintaining and managing accounts receivables
• -Managing, training, and overseeing the client experience team
• -Direct support to the clinic director with reporting and billing
• -Administrative tasks as assigned
• -Understanding and selling related health care services and products
• -Developing and delivering company promotions and onsite marketing events
• -Smiling, laughing and having a good time!

Skill Requirements:

• -Leadership
• -Multitasking
• -Detail and process oriented
• -Meet deadlines
• -Creative and energetic
• -Telephone AND in-person communication skills
• -Morning and evening hours should be available

Foundation Physiotherapy and Wellness is an equal opportunity employer and commits to diversity and equity in the workplace. While we wish to be able to meet everyone who applies, only candidates meeting the criteria will be contacted for an interview.