PTCD-Patient Coordinator

Lifemark Health Group; London; On-site; CAD 21,000 - 30,000; Part time

Job summary

Lifemark Health Group is seeking a Part-Time Front Desk Patient Care Coordinator for its London, Ontario clinic. This role focuses on professional front-desk service, patient intake, records management, and billing support to ensure smooth clinic operations.

The ideal candidate brings organized multitasking, strong communication, and familiarity with Microsoft Office. Experience with Jane EMR and healthcare clinics is a strong asset; hours are approximately 20/week in a collaborative team

Qualifications

• High School Diploma or equivalent required.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent communication (verbal and written) and customer service skills.
• Proficient in computer systems, including Microsoft Office; EMR experience an asset.
• Flexible and adaptable to changing priorities.
• Ability to work independently and in a team.
• Experience with Jane EMR is a strong asset.
• Experience in a physiotherapy or multidisciplinary healthcare clinic is a strong asset.

Responsibilities

• Deliver a professional front-desk experience by managing calls, greeting patients, and addressing inquiries.
• Coordinate accurate patient intake and maintain up-to-date records throughout treatment.
• Assist patients with completing documentation to ensure accuracy and completeness.
• Schedule appointments and manage patient records efficiently.
• Collect payments and submit insurance claims to third-party funders.
• Perform data entry and billing per clinic procedures.
• Use Jane EMR system for records and billing.
• Manage mail, courier, and fax communications.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.

Skills

Strong organizational skills

Multitasking

Excellent communication

Proficient in Microsoft Office

EMR experience

Teamwork

Adaptability

Customer service

Education

High School Diploma or equivalent

Post-secondary in Medical Office Administration

Tools

Jane EMR

Job description

Preferred Rehab Physiotherapy - West 5 is looking for a Part-Time Front Desk Patient Coordinator to join our collaborative team in Ontario!
Location: 1295 Riverbend Rd, Suite 220, London, Ontario
Status: Part Time - approximately 20 hours per week

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Front Desk Patient Care Coordinator at Preferred Rehab Physiotherapy - West 5aLifemark Health Group clinic,Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Front Desk Patient Care Coordinator who shares this same philosophy.

Our Front Desk Patient Care Coordinators are an important part of our team who provide outstanding administrative support to patients, co-workers and stakeholders, in keeping with the pt Health commitment to patient centered care. They ensure the efficient, professional and organised operation of the clinic office.

Why Lifemark & Preferred Rehab?

• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
• Supportive and collaborative administrative team
• Positive and comforting work environment
• Opportunities for growth within a national company
• Nationally recognized brand with a strong digital presence

Primary Responsibilities

• Deliver a professional front-desk experience by managing calls, greeting patients, and addressing inquiries
• Coordinate accurate patient intake and maintain up-to-date records throughout treatment
• Assist patients with completing documentation to ensure accuracy and completeness
• Schedule appointments and manage patient records efficiently
• Collect payments at time of service and submit insurance claims to third-party funders
• Perform data entry and billing in accordance with clinic procedures
• Use of Jane EMR system
• Manage incoming and outgoing communications, including mail, courier, and fax
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

The ideal candidate will have:

• High School Diploma or equivalent required; post-secondary education in Medical Office Administration or related field is an asset
• Strong organizational and multitasking skills in a fast-paced environment
• Excellent communication (verbal and written) and customer service skills
• Proficient in computer systems, including Microsoft Office Suite; previous experience with EMR/Case Management systems considered an asset
• Flexible, adaptable, and responsive to changing priorities
• Ability to work both independently and collaboratively as part of a team
• Previous experience with Jane EMR considered a strong asset
• Previous experience in a physiotherapy or multidisciplinary healthcare clinic is considered a strong asset

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca