Client Experience Intern

Interac Corp.; Toronto; Hybrid; CAD 28,000 - 40,000; Full time

Benefits offered by this job

Flexible hybrid work model

Downtown Toronto office near Union Stn

Interac learning bootcamp

Job summary

Interac Corp. is seeking a student intern for the Customer Experience Strategy & Enablement team in Toronto. You will analyze CX feedback, support sales operations, and help improve client journeys through data-driven insights.

You will gain hands-on experience with Salesforce and Power BI, create executive-ready presentations, and contribute to strategic initiatives in a collaborative, hybrid work environment.

Qualifications

• Undergraduate degree in Business, Economics, or similar from a Canadian institution.
• Strong verbal and written communication skills.
• Ability to articulate complex concepts succinctly and storytelling ability.
• Proven time management and organizational skills; capable of working with multiple functions.

Responsibilities

• Analyze CX feedback, metrics and inputs to surface insights for business and product decisions.
• Support sales and CX operations including processes, reporting, and enablement initiatives.
• Maintain commercial platforms (Salesforce, Qualtrics, enablement tools) with dashboards and data quality.
• Produce stakeholder presentations to drive alignment and informed decisions.

Skills

Analytical communication

Verbal and written communication

Storytelling

Time management

Education

Undergraduate degree (Business/Economics)

Tools

Salesforce

Power BI

Job description

Who We Are

Every transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives. Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments. As the backbone of Canada's financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada's most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With

Are you ready to dive into the heart of a high-impact team driving strategic initiatives across an organization? Join the Customer Experience (CX) Strategy & Enablement team and gain hands-on experience supporting key functions across Client Experience, CRM, and Sales Enablement. You'll work in a collaborative environment where your contributions help shape how we capture client insights, translate them into action, and improve the overall client journey. You'll gain exposure to how insights are gathered, structured, and used to inform strategic decisions.

What You Will Do

Analyze CX feedback, metrics, and client inputs to surface insights that inform business and product decisions. Support key business operations within the sales organization, including process development, internal reporting, vendor exploration, and broader initiatives. Support sales and CX operations, including processes, reporting, strategies, AI enablement, and key initiatives. Improve client journeys by identifying touchpoints, trends, and opportunities for enhanced experiences. Support strategy and roadmap updates, ensuring alignment with organizational goals. Manage and maintain commercial platforms (Salesforce, Qualtrics, enablement tools), including reporting, dashboards, and data quality. Produce stakeholder-facing presentations and materials that drive alignment, inform decisions, and support internal and external engagement.

What You Bring

• Currently completing an undergraduate degree from a creditable Canadian institution with a focus on Business, Economics, or a similar program
• Solid verbal, written and analytical communication skills
• You are able to articulate your complex concepts succinctly in a clear, concise manner
• You would consider yourself a great storyteller
• Relationship-building and strong interpersonal skills with the ability to develop trust and confidence, work effectively and collaborative with individuals across multiple functions and levels – you are client focused, customer driven and work well under pressure
• Proficiency in the Microsoft Office Suite (Outlook, Word, PowerPoint, Excel, Power BI, and Microsoft Teams), with a strong preference for candidates who can create visually engaging, executive-ready PowerPoint presentations and effectively communicate insights through compelling storytelling and data visualization
• Understanding that success is in the details – you notice things that others don't
• Your analytical skills help you to interpret data and inform your decision making
• Excellent research skills and resourcefulness, with the ability to seek out answers to questions and problems solve in a timely manner
• Understanding and willingness to learn the payments, fintech, or financial services industry
• You are a proactive problem-solver with a demonstrated track record being able to identify issues as they arise and can triage accordingly
• Comfortable with learning and working effectively either independently or with groups across different functions and levels – are you committed to customer service
• Proven time management and organization skills. You can prioritize and manage your time effectively to meet deadlines
• Although not required, you have some familiarity or previous experience with the following:
• Previous experience working with a CRM platform (Salesforce) and other sales tools is an asset - especially if you have experience with platform admin, reporting, dashboard development, data managemnet and process optimization
• Previous customer experience, account managment, or sales experience an asset
• Presentation skills - ability to put together powerpoint slide decks that present concepts and data in a clear, consise and informational way
• Ability to think outside the box and propose creative ideas
• You balance high performance with a positive, engaging, and enjoyable work environment

What We're Offering

The hourly pay rate for this position is $25, and the internship term runs from January to April 2027. The exact amount will depend on factors such as skills, experience, and job-related knowledge.

• Flexible hybrid work model with monthly intern socials for better work-life balance
• Convenient downtown Toronto office located minutes away from Union Station
• Interac learning bootcamp designed to help you hit the ground running

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you're joining a purpose-driven organization that's shaping the future of digital finance in Canada. Here's what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians
• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what's possible
• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential
• Inspiring Community – Work in an ecosystem where we lift each other up and rise together
• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness

Additional Pre-Employment Requirements

• To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That's why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law. If you require accommodation during any stage of the application or recruitment process, please contact us at [e-mail]. We will work with you to meet your needs.

About Interac Corp.

Interac empowers Canadians to transact digitally with confidence by providing payment and value exchange services. In helping to develop the future of money and data in Canada, security is the core of everything we do. We help keep Canadian customers safe and secure when transacting. With nearly 300 financial institutions connected to our network, Canadians choose Interac products over 20 million times a day on average to exchange money. Interac champions workplace culture, community, and corporate citizenship. We are proud to be one of Canada's leading and most trusted financial brands. Interac Corp. only posts jobs on this careers site and verified corporate channels. We will never ask for payment or personal financial information. If you're unsure about a role or offer, contact us directly through our official website to confirm. For more information, visit In The Know.