Client Experience & Digital Banking Advisor

RBC; Whitby; On-site; CAD 23,000 - 33,000; Part time

Benefits offered by this job

Total rewards program

Flexible benefits

Career advancement opportunities

Job summary

RBC in Whitby, Ontario, is seeking a part-time Banking Associate to engage clients in branch and community, uncover needs, educate on digital banking, and refer opportunities to specialists. You will help with everyday banking, handle transactions, and build lasting relationships with clients.

As an RBC ambassador, you’ll collaborate with partners to deliver outstanding service, support sales goals, and contribute to a positive client experience and loyalty within the local community.

Qualifications

• Demonstrated passion for putting clients first in a target-driven sales environment.
• Problem-solving and relationship-building skills to connect with clients.
• Flexible, eager to learn, and ethical with a strong drive to succeed.
• Digital literacy across devices (smartphones, tablets, laptops).
• Must be able to work all business hours.

Responsibilities

• Engage clients in branch and community to uncover banking needs.
• Educate clients, demonstrate digital banking, drive sales and referrals.
• Assist with a full range of financial transactions.
• Listen to clients to understand their individual needs.
• Resolve and prevent client banking problems.
• Maintain relationships with partners for referrals.

Skills

Client Centricity

Adaptability

Advice Based Solutions

Client Discovery

Communication

Digital Literacy

Curious Mindset

Job description

RBC in Whitby, Ontario, is seeking a part-time Banking Associate to engage clients in branch and community, uncover needs, educate on digital banking, and refer opportunities to specialists. You will help with everyday banking, handle transactions, and build lasting relationships with clients.

As an RBC ambassador, you’ll collaborate with partners to deliver outstanding service, support sales goals, and contribute to a positive client experience and loyalty within the local community.