CLIENT SUPPORT COORDINATOR – Toronto (18 month contract)

Business Development Bank of Canada; Toronto; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Savings plan

Defined Benefit Pension Plan

Wellness and health spending account

Vacation and personal days

Hybrid work model

Learning & development

Job summary

Business Development Bank of Canada is seeking a Client Support Coordinator for an 18-month temporary position. You will deliver administrative, operational, and client service support to ensure a smooth client experience and efficient day-to-day operations.

The role requires collaboration with internal teams and external clients in a fast-paced environment. Qualifications include a college diploma or bachelor’s degree and at least 2 years in customer service or related fields, plus proficiency

Qualifications

• 2+ years of experience in customer service, client support, administrative coordination, banking, financial services or a related environment.
• Experience managing client inquiries and maintaining professional client relationships.
• Experience coordinating administrative processes and maintaining accurate records.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Provide timely and professional client support via phone, email, and in-person interactions.
• Coordinate administrative and operational activities to support client relationship management and business objectives.
• Maintain accurate client records and data within designated systems and databases.
• Prepare, review, and process client-related documentation ensuring completeness and accuracy.
• Monitor service requests and follow up with clients and internal stakeholders for timely resolution.
• Assist with scheduling, meeting coordination and business correspondence.
• Support reporting, file management and operational workflow activities.
• Ensure compliance with policies, confidentiality requirements, and regulatory standards.

Skills

Communication skills

Multitasking

Attention to detail

Customer service

Collaboration

Education

College diploma / Bachelor's degree

Tools

Workday

Microsoft Dynamics

Microsoft Office

CRM systems

Job description

We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs. Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions
• Defined Benefit Pension Plan
• $750 wellness and health care spending account
• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
• A hybrid work model that truly balances work and personal life
• Opportunities for learning, training and development, and much more

Explore the BDC Way in our Culture Book.

Position Overview

Please note that this role is temporary for 18 months.

As a Client Support Coordinator, you will provide administrative, operational, and client service support to ensure an efficient client experience and smooth day-to-day business operations. You will work closely with internal teams and external clients, coordinating activities, maintaining accurate records, and supporting business processes in a fast-paced environment. At BDC, you can be yourself at work while contributing to meaningful outcomes for Canadian entrepreneurs.

Challenges to be met

• Deliver timely and professional support to clients through phone, email, and in-person interactions.
• Coordinate administrative and operational activities to support client relationship management and business objectives.
• Maintain accurate client records, documentation, and data within designated systems and databases.
• Prepare, review, and process client-related documentation while ensuring completeness and accuracy.
• Monitor service requests and follow up with clients and internal stakeholders to ensure timely resolution.
• Support scheduling, meeting coordination, and business correspondence.
• Assist with reporting, file management, and operational workflow activities.
• Ensure compliance with organizational policies, procedures, and confidentiality requirements.
• Contribute to continuous improvement initiatives that enhance client service and operational efficiency.

What we are looking for

• College diploma or bachelor's degree in Business Administration, Finance, Commerce, Customer Service, or a related field, or equivalent combination of education and experience.
• Minimum 2 years of experience in customer service, client support, administrative coordination, banking, financial services, or a related environment.
• Experience managing client inquiries and maintaining professional client relationships.
• Experience coordinating administrative processes and maintaining accurate records.
• Proficiency with Microsoft Office applications, including Microsoft Outlook, Word, Excel, and PowerPoint.
• Experience using customer relationship management (CRM) systems or similar business applications.
• Strong written and verbal communication skills in English.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• High attention to detail and accuracy in documentation and data entry.
• Ability to work collaboratively with internal stakeholders and external clients.
• Experience in banking, commercial banking, lending, financial services, or professional services environments.
• Knowledge of client onboarding, documentation management, or account administration processes.
• Experience with Workday, Microsoft Dynamics, or comparable CRM and enterprise systems.
• Experience supporting business development, account management, or client relationship teams.
• Knowledge of regulatory, compliance, or document control processes within a financial services environment.

Please note: temporary employees are not eligible to benefits.

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work.

If you require an accommodation to complete your application, please do not hesitate to contact us at [e-mail].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.

BDC is a bank unlike any other. We are the only bank dedicated exclusively to the development of Canadian businesses. The only institution whose purpose is to promote the growth of the Canadian economy by focusing on the success of small and medium-sized businesses, with a human touch and a genuine presence. At BDC, we’re changing people’s and businesses’ lives for the better. That’s what makes us unique as a bank. That’s why we are banking at another level.