Client Experience Banker

CIBC; Central Ontario; On-site; CAD 34,000 - 52,000; Full time

Job summary

CIBC is seeking a Client Service Representative to work on-site in Haliburton, Ontario. You will assist clients with day-to-day banking needs, answer questions, and connect clients with the right team members, while maintaining a high standard of service.

You’ll be flexible to banking centre hours, including evenings and weekends, and may travel to nearby centres. This role emphasizes client satisfaction and accurate service delivery.

Qualifications

• Client-focused mindset with a passion for helping clients achieve financial goals.
• Strong communication skills and ability to connect clients with the right teams.
• Comfort with using mobile and digital banking tools to assist clients.

Responsibilities

• Help clients manage their accounts and products with a focus on the client experience.
• Listen, ask questions, and take accountability to resolve client issues.
• Introduce clients to mobile banking and other digital tools to simplify banking.

Skills

Client Engagement

Problem Solving

Leveraging Technology

Banking

Customer Experience

Mobile Banking

Interpersonal Communication

Teamwork

Accountability

Job description

CIBC is seeking a Client Service Representative to work on-site in Haliburton, Ontario. You will assist clients with day-to-day banking needs, answer questions, and connect clients with the right team members, while maintaining a high standard of service.

You’ll be flexible to banking centre hours, including evenings and weekends, and may travel to nearby centres. This role emphasizes client satisfaction and accurate service delivery.