Client Engagement Coordinator

Hatch Ltd.; Mississauga; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Client Engagement Coordinator to join their dynamic team in Mississauga. This role is vital for supporting Client Engagement Directors and involves coordinating meetings, developing materials, and managing team intranet pages. The ideal candidate will possess strong communication skills, a commitment to quality, and the ability to thrive under pressure. This innovative firm values diversity and is committed to fostering an inclusive workplace. If you are eager to contribute to meaningful projects and grow within a supportive environment, this opportunity is for you.

Qualifications

• 3+ years of experience in client engagement or support roles.
• Strong communication skills and ability to manage diverse workloads.

Responsibilities

• Coordinate planning meetings and support development of pursuit materials.
• Manage Client Action Team intranet pages and assist with trainings.

Skills

Written Communication

Verbal Communication

Analytical Thinking

Problem Solving

Time Management

Attention to Detail

Education

Post-secondary degree/certificate in Communications

Post-secondary degree/certificate in Marketing

Tools

In-Design

Photoshop

Illustrator

CRM software

Power BI

Job description

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Client Engagement Coordinator

Date: Apr 10, 2025

Company: Hatch

Requisition ID:95064

Job Category:Administration/Support

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative, and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.

The Client Action Team (CAT) is looking to add intermediate level Client Engagement support at the Mississauga office. The Client Engagement Coordinator will come with at least 3 years prior work history and will use their experience to help Client Engagement Directors on key Hatch pursuits.

Accordingly, day-to-day job responsibilities will be determined by the needs and workload of the team, but will likely include:

1. Schedule, coordinate and participate in planning meetings
2. Vet and forward internal client support service requests to appropriate team member
3. Support development of pursuit materials, including documents and presentations
4. Source and create graphics and templates, including photos, organizational charts, etc.
5. Support delivery of Client Action Team trainings (in person and virtual sessions), including components of event planning and providing onsite support (Travel may be required.)
6. Manage and maintain Client Action Team intranet pages and assets
7. Partner with other teams (Marketing and People Development) to support shared interests
8. Execute ad hoc Client Action Team member requests.

Qualifications:

This person will have visibility working in Mississauga with Business Unit leads, Managing Directors, and sometimes Executives. The successful candidate must present well, demonstrate business maturity, and the ability to understand and maintain confidential information.

In addition, the candidate should have:

• Post-secondary degree/certificate in Communications, Marketing, or related field
• Experience with Graphics tools like In-Design, Photoshop and Illustrator is an asset
• Experience with Client Relationship Management (CRM) software or similar client database tools is beneficial
• Power Bi experience a plus
• Excellent written and verbal communication skills
• Commitment to quality work products with high attention to detail
• Strong work ethic and proven ability to manage diverse workload under pressure
• Critical and analytical thinking skills that can be applied to a variety of scenarios
• Ability to problem solve and take ownership of results
• Capacity to work well in both in-person and online environments with global CAT members

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.