Project Management Client Engagement Manager Professional Markham, CA

Avature; Markham; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Client Engagement Manager to lead client interactions and ensure the successful implementation of innovative software solutions. This role is pivotal in driving customer adoption and satisfaction, requiring a strong background in software development and customer support. As part of a dynamic team, you will engage directly with clients, providing technical expertise and collaborating with account teams to meet performance metrics. If you're passionate about technology and eager to make a significant impact, this opportunity offers a chance to grow your career in a forward-thinking environment.

Qualifications

• Strong background in software development and customer support.
• Understanding of large scale product SDLC and championing customer needs.

Responsibilities

• Engage with clients to accelerate adoption of strategic offerings.
• Collaborate with account teams to ensure successful implementations.

Skills

Software Development

Customer Support Experience

Voice of the Customer

Understanding of SDLC

Education

Bachelor's Degree

Master's Degree

Job description

A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

We are seeking a skilled software developer to join our IBM Software team. As part of our team, you will be responsible for developing and maintaining high-quality software products, working with a variety of technologies and programming languages.

Your role and responsibilities

As a client engagement manager, you are responsible for engaging with IBM clients in pursuit of accelerating their deployment of strategic offerings within their production environment, delivering deep technical expertise that leads to successful implementations. You will be assigned to work with strategic customers looking to adopt watsonx Orchestrate. You will work directly with the end client, planning for and executing implementation plans. You will collaborate with the assigned IBM account teams as they are responsible for ensuring the right client sponsors and champions are actively involved and upon successful implementation validating key performance measurements have been met. You will interact with IBM development labs to provide product feedback and engage as needed for product support.

• Core Objective - Accelerate client adoption
• Client Adopter - Drive future growth

Required education: Bachelor's Degree

Preferred education: Master's Degree

Required technical and professional expertise:

• Strong background in software development
• Understanding of a large scale product SDLC
• Championing the Voice of the Customer
• Customer Support Experience

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Must have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.

Job Title: Client Engagement Manager

Job ID: 27208

City / Township / Village: Markham

State / Province: Canada

Work arrangement: Hybrid

Area of work: Project Management

Employment type: Regular

Contract type: Regular

Position type: Professional

Company: IBM

Shift: General (daytime)