Client Engagement Manager

LotusFlare, Inc; Old Toronto; On-site; CAD 60,000 - 80,000; Full time

Job description

As a Manager of Client Engagement at LotusFlare, you will lead the day-to-day delivery of high-quality, complex execution of various digital projects while building a trusted relationship with the clients. Your role is to oversee a portfolio of LotusFlare’s customers and enterprise software solutions, guiding the client and team members towards project executions and achieving overall project goals. You’ll work directly with clients and you’ll take ownership of the overall project and its outcomes. You will make an important contribution to the analysis, design, and implementation of agile delivery, project performance, and work closely with client stakeholders to ensure positive impact and sustainable results.

RESPONSIBILITIES

1. Deliver digital solutions, comprising both platform SaaS licensing and elements of custom development, to clients in telecoms, media, and technology (TMT) sectors.
2. Operate as the lead point of contact for any and all matters specific to your accounts.
3. Work with LotusFlare’s product and engineering teams and externally with customer technical teams to propose and help clients build solutions that unblock deployment.
4. Build and maintain strong, long-lasting customer relationships.
5. Coordinate with 3rd parties who may be involved in a solution delivery.
6. Drive project execution technical track; track delivery, take ownership of change management, proactively seek and resolve blockers.
7. Manage testing, production releases, and project handover to customer support and operational teams.
8. Act as a key interface between the customer and the LotusFlare organization including product, sales, engineering, support, and business.
9. Support project management activities, ensuring issues are documented and addressed.
10. Be a part of a Global Delivery Team, share experiences and develop the project management discipline: simplify processes, methods, and tools with creative ideas.
11. Aid in product design and product development.
12. Build a team and lead a team of client engagement managers serving our clients.

REQUIREMENTS

1. Bachelor’s degree from a top-tier university; advanced degree or MBA is preferred.
2. 5+ years of experience in management consulting, enterprise software, or startups.
3. Deep expertise in industries such as mobile and fixed telecommunications, media and technology.
4. Experience in managing engagement and projects with Mobile Operators related to digital initiatives including Business Support System (BSS) digitization is a plus.
5. Functional knowledge, including but not limited to strategy, project management, and product management.
6. Proven track record of performance leading delivery of complex digital solutions, on time and within budget.
7. Exceptional analytical and quantitative problem-solving skills. Able to distill data and articulate the rationale for making difficult trade-offs.
8. Demonstrated leadership ability in an international team environment.
9. Initiative taker, eager to break new ground, create opportunities for others, and a quick learner.
10. Comfort and experience with cross-organizational communication; excellent written and verbal communication skills.
11. Willingness and ability to travel.

Perks

• Competitive salary package.
• Paid lunch.
• Yearly bonus.
• Training and workshops.
• Truly flexible working hours.

About LotusFlare

LotusFlare employees join and remain at LotusFlare for two simple reasons. First, they can see immediately that their work makes a positive impact on LotusFlare customers, and second, they grow on a personal level by developing best practices and experience in cloud-native enterprise software.

LotusFlare has always been about making an impact through software products and changing industries for the better by simplifying technology so as to simplify the customer experience. Founded by the team that helped Facebook reach over one billion mobile users, LotusFlare was born out of a vision to make the mobile internet accessible and affordable to people in parts of the world who often did not have access.

From this initial work, LotusFlare’s mission now is to design, build and continuously advance a cloud-native digital commerce and monetization platform that simplifies technology and customer experience to deliver valuable outcomes to enterprises. This platform provides the software product foundation for the company’s main offering, the LotusFlare Digital Network Operator (DNO) Cloud. LotusFlare DNO Cloud is a digital commerce and monetization managed service that serves as a digital BSS to deliver valuable business outcomes for communications and media services providers.

LotusFlare looks for people all around the world who are passionate in their aim to make an impact and change industries for the better by simplifying technology. Headquartered in the heart of Silicon Valley with offices in EMEA and APAC, LotusFlare serves Verizon, T-Mobile, Globe Telecom, MPIC, Digi, DISH Networks, Permata Bank, Singtel, Digicel, Supercell, and other leading enterprises around the world.