Client Education - eLearning Experience & Facilitation Specialist

Alberta Pensions Services Corporation (APS); Edmonton; On-site; CAD 60,000 - 90,000; Full time

Job summary

Alberta Pensions Services Corporation (APS) is seeking an experienced E‑Learning Experience and Facilitation Specialist to design and deliver engaging learning for pension members and employers. You will blend virtual and live sessions, translate complex pension information into accessible formats, and collaborate with clients to create practical educational resources.

Ideal candidates have 2+ years of facilitation, strong instructional design skills, and proficiency in Articulate Storyline and

Qualifications

• Two years of experience facilitating workshops or seminars for diverse audiences in virtual and in-person settings.
• Familiar with adult learning best practices and facilitation techniques.
• Excellent customer service with a focus on respectful interactions.
• Experience in instructional design and eLearning content development.
• Advanced skills in Articulate Storyline and Adobe Creative Suite.

Responsibilities

• Deliver virtual webinars and in-person sessions for pension plan members and clients.
• Explain pension benefits and processes clearly and accurately.
• Collaborate with clients and team members to design educational resources.
• Develop customized eLearning solutions including storyboard creation and content development.
• Travel throughout Alberta to deliver sessions and facilitate learning.

Education

Bachelor's degree in graphic design

2-3 years’ experience in eLearning design

Strong facilitation skills

Excellent relationship-building and customer service

Ability to distill complex information for diverse audiences

Travel to Alberta required

Tools

Articulate (Storyline)

Adobe Creative Suite (Photoshop, Illustrator, InDesign)

Adobe Acrobat

Microsoft Office (Word, Excel, PowerPoint)

SharePoint/SharePoint Online

Job description

What you’re passionate about

You’re an accomplished communicator with a proven ability to distill complex, technical information into clear, compelling learning for diverse audiences. Drawing on your experience working directly with people, you bring both skill and empathy to helping members and employers navigate their pension options, building the knowledge and confidence they need to plan for a secure retirement.

You have a track record of designing innovative, learner-centered eLearning experiences that bring programs, projects, and initiatives to life. Grounded in adult learning principles, you know how to strategically blend synchronous and asynchronous approaches to sustain engagement, support diverse learning needs, and deliver measurable results.

A typical day for the eLearning Experience and Facilitation Specialist

• Delivering informative and engaging virtual webinars and in‑person sessions that support pension plan members and clients in making informed decisions.
• Helping members and employers understand pension benefits and processes by providing clear, accurate, and timely information.
• Collaborating with clients and team members to design practical and innovative educational resources that meet members needs.
• Developing customized eLearning solutions that strengthen learning outcomes, which may include:
  • instructional design
  • online training development
  • storyboard creation
  • content development
  • platform integration
  • graphic design

Occasional travel throughout Alberta is required to deliver educational presentations and facilitate learning sessions for members and employers.

Travel is planned in advance and occurs primarily during key education and engagement periods throughout the year.

What you bring

• At least two years of experience facilitating workshops or seminars for diverse audiences in virtual and in‑person settings
• Strong facilitation skills and familiarity with best practices in adult learning
• Excellent relationship-building and customer service skills, with a focus on creating positive and respectful interactions
• Bachelor’s degree in graphic designand2-3 years’ experience in eLearning design or
  • Relevant bachelor’s degree or equivalent combination of education and experience will be considered
• Experience in instructional design and eLearning content development
• Advanced skills in Articulate (Storyline), Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Proficient in the use of Adobe Acrobat and Microsoft Suite.
• Proficient in Microsoft Word, Excel, and PowerPoint
• Knowledge of SharePoint and SharePoint Online tools and resources
• Solid understanding of best practices for the use of technology-mediated learning.
• Proven ability to effectively prioritize work and implement solutions in a fast‑paced environment within tight timelines
• Ability to understand complex information and re‑write it in a suitable learning format
• Familiarity with pension plans administered by APS, including relevant legislation and regulations
• Must have a valid Class 5 driver’s license; use of a personal vehicle is required
• Travel in Alberta is a requirement of this position