Client Director

OpenText; Paris; On-site; CAD 100,000 - 150,000; Full time

Job summary

OpenText is seeking a Client Director for the Professional Services team to help clients fully realize their investment in OpenText solutions. In this role, you will leverage your expertise in selling complex IT services, managing client relationships, and ensuring project success. Join us at the forefront of innovation and information management.

Qualifications

• Strong experience in selling complex IT services or consulting.
• Fluency in French and English; excellent communication skills.
• Understanding of IT project delivery and project management methodologies.

Responsibilities

• Sell complex service offers and manage client relationships.
• Gather and analyze client needs for tailored solutions.
• Draft service proposals and negotiate contracts.

Skills

Negotiation

Problem-solving

Communication

Business strategy

Education

Degree from an engineering school in computer science

Job description

Hiring Manager: Etienne Bataille

Talent Acquisition Advisor: Aylmer Barrett

Job Code Level: SPP4

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AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

The Opportunity:

OpenText Professional Services is an enabler to our customers seeking to realize Return on Investment (ROI) from their investment in OpenText Enterprise Information Management (EIM) products and solutions. They are responsible for the delivery of business solutions, from pre-sales to post implementation.As a Client Director within the Professional Services of the Opentext Enterprise Content Services division, you will be responsible for selling complex services offers to these customers.

These services include:

• Implementation of Cloud or On-Prem solutions based on OT products,
• Expertise and Advisory consulting,
• Managed services,
• Learning services.

The Client Director works closely with the Account team, includingSales, Technical pre-sales, Value Engineeringtodevelop and sell the digital strategy for information management for our clients.

Your impact

You will be the primary contact for the selling of services opportunities.Your role will put you at the heart of the client's needs and constraints (budgetary, legal, regulatory, etc.) and will make you one

of the client's privileged contacts at OpenText.You will actively participate in the sale of innovative business solutions to meet the increasingly high expectations of our customers and

reaching your targets.You come from a business focused technology background dealing with both users and technicians and will have commercial acumen and knowledge

of the sales environment. Services project experience is also important.

What the role offers

• Creating and developing opportunities with customers,
• Interacting with customers to collect, analyze, rephrase the expressed needs and requirements,
• Imagining and creating service approaches and demonstrating their added value and adequation with customer’s requirements and needs,
• Quoting and drafting the related service proposals,
• Participating in negotiations to finalize proposals and contractual documents,
• Establishing and maintaining a trustful relationship with customers to guarantee their satisfaction.

What you need to succeed

• Graduated from an engineering school in computer science (or equivalent) and strong experience selling complex IT services, projects, or consulting, offers,
• Strong track record of selling professional services to a wide variety of clients, deals totaling at least $3 million in annual fees,
• Excellent communication skills both oral and written, both French (fluency is mandatory) and English,
• Knowledge of IT project delivery and most common project management methodologies,
• Negotiation, business strategy, and problem-solving skills,
• Understanding of IT projects engagements type and underlying financial aspects (revenue, margin, billing),
• Ability to quickly understand and challenge the business needs, find solutions and formalize them.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.