Associate Director, Client Operations

dentsu; Toronto; Remote; USD 94,000 - 153,000; Full time

Job summary

Join a leading company as the Associate Director of Client Operations, where you'll be crucial in resource planning and execution for a diverse, globally sourced team. This role involves collaboration with business leaders, managing staffing operations, and overseeing a small team to ensure seamless resource management. With a competitive salary and comprehensive benefits, this is an excellent opportunity for growth in a dynamic environment.

Benefits

Medical, vision, and dental insurance

401k

Flexible paid time off

Paid parental leave

Paid sick leave

Life insurance

Short-term and long-term disability insurance

At least 15 paid holidays per year

Qualifications

• 4+ years of experience in an Operations, Finance, or RM role.
• Experience managing concurrent projects.
• Understanding of strict internal controls.

Responsibilities

• Ensure resource management plan aligns to pricing/staffing plans.
• Manage daily operations for globally sourced employee populations.
• Compile and analyze resource management reports.

Skills

Data analysis

Project management

Collaboration

Tools

Excel

Job description

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Job Description:

The Associate Director of Client Operations is responsible for resource planning and staff allocation of the Media Practice area's Globally Sourced employee population. You are a strategic partner to Business Leaders and internal staffing partners; your goal is to ensure the proper execution of the resource management operation.

Job Description:

The Associate Director of Client Operations is responsible for resource planning and staff allocation of the Media Practice area's Globally Sourced employee population. You are a strategic partner to Business Leaders and internal staffing partners; your goal is to ensure the proper execution of the resource management operation.

You will report to the VP, RMO, Client Delivery Operations

You Will:

• Ensure resource management plan aligns to pricing/staffing plans. This includes reconciliation of staff plans to RAP monthly.
• Manage daily operations for globally sourced employee populations sitting in India and Argentina.
• Collaborate with partners and lead weekly status meetings.
• Handle staffing escalations from start to finish ensuring that the business is supported throughout the process and resource management process is followed.
• Compile and analyze resource management reports (available resources, current resource allocations, capacity reports).
• Build partnerships with business teams to ensure cooperation in all work.
• Sync with internal staffing partner, ensuring swift processing of submitted candidates to onboarding/hire status.
• Maintain the data accuracy of Resource Allocation Plan.
• Manage a small team.
• Review monthly billing from partners.
  
  
  

You Have:

• 4+ years of experience in an Operations, Finance, or RM role
• Experience with data analysis and visualization tools within Excel, such as PivotTables and Pivot Charts
• Collaborate with partners to gather and understand reporting requirements
• Experience managing several concurrent projects
• Demonstrate an understanding of the importance of strict internal controls
• Identify financial risks in commercial arrangements
  
  
  

The annual salary range for this position is $94,000-$152,375. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.
  
  
  

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.

This is a remote role.

Location:

USA - Remote - Illinois

Brand:

Dentsu Media

Time Type:

Full time

Contract Type:

Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.



Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail [e-mail] clicking on the link to let usknow the nature of your accommodation request and your contact information. We are here to support you.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Advertising Services

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