Client Coordinator — Food Bank & Community Support

Acfoodbank; Canada; Remote; CAD 38,000 - 52,000; Full time

Job summary

The Afro-Caribbean Food Bank Canada Centre is seeking a dedicated Client Coordinator to oversee intake, eligibility checks, and day-to-day client support, ensuring respectful and culturally appropriate service.

You will collaborate with volunteers and staff to coordinate food distribution, maintain confidential records, and connect clients with settlement, housing, and health resources, while upholding privacy standards and trauma-informed practices.

Qualifications

• Diploma or post-secondary education in Social Work, Community Services, Human Services, or related field, or equivalent experience.
• Minimum 1–3 years of client-facing experience in a nonprofit or social service setting.
• Experience working with vulnerable populations (families, newcomers, seniors, etc.).

Responsibilities

• Oversee client intake, eligibility screening, and service coordination with dignity and cultural sensitivity.
• Support planning of food distribution days and client flow with volunteers and warehouse staff.
• Maintain confidential client records and track service usage for reporting.
• Provide referrals to external supports (settlement services, housing, health services) as appropriate.
• Contribute to team meetings and service-improvement initiatives.

Skills

Client-centered care

Empathy

Communication

Organization

Problem solving

Cultural competence

Team collaboration

Education

Diploma in Social Work / Human Services

Job description

The Afro-Caribbean Food Bank Canada Centre is seeking a dedicated Client Coordinator to oversee intake, eligibility checks, and day-to-day client support, ensuring respectful and culturally appropriate service.

You will collaborate with volunteers and staff to coordinate food distribution, maintain confidential records, and connect clients with settlement, housing, and health resources, while upholding privacy standards and trauma-informed practices.