Food Bank Client Coordinator

Acfoodbank; Canada; Remote; CAD 38,000 - 52,000; Full time

Job summary

The Afro-Caribbean Food Bank Canada Centre is seeking a dedicated Client Coordinator to oversee intake, eligibility checks, and day-to-day client support, ensuring respectful and culturally appropriate service.

You will collaborate with volunteers and staff to coordinate food distribution, maintain confidential records, and connect clients with settlement, housing, and health resources, while upholding privacy standards and trauma-informed practices.

Qualifications

• Diploma or post-secondary education in Social Work, Community Services, Human Services, or related field, or equivalent experience.
• Minimum 1–3 years of client-facing experience in a nonprofit or social service setting.
• Experience working with vulnerable populations (families, newcomers, seniors, etc.).

Responsibilities

• Oversee client intake, eligibility screening, and service coordination with dignity and cultural sensitivity.
• Support planning of food distribution days and client flow with volunteers and warehouse staff.
• Maintain confidential client records and track service usage for reporting.
• Provide referrals to external supports (settlement services, housing, health services) as appropriate.
• Contribute to team meetings and service-improvement initiatives.

Skills

Client-centered care

Empathy

Communication

Organization

Problem solving

Cultural competence

Team collaboration

Education

Diploma in Social Work / Human Services

Job description

Join our team at the Afro-Caribbean Food Bank Canada Centre.

“I am because we are.”Connecting communities, preserving cultures and serving with dignity.

Position Summary

The Food Bank Client Coordinator is responsible for overseeing client intake, eligibility screening, service coordination, and day-to-day client support at the Afro-Caribbean Food Bank Canada Centre. This role ensures that individuals and families accessing food bank services receive respectful, dignified, and culturally appropriate assistance.

The Client Coordinator serves as a primary point of contact for clients, supports smooth food distribution operations, maintains accurate records, and works closely with volunteers, staff, and community partners to ensure effective and compassionate service delivery.

Key Responsibilities

Client Intake & Support

• Coordinate client registration, intake interviews, and eligibility verification in accordance with organizational policies.
• Provide clear information to clients about food bank services, schedules, and expectations.
• Respond to client inquiries, concerns, and referrals with professionalism and empathy.
• Ensure services are delivered in a culturally respectful, trauma-informed, and non-judgmental manner.

Service Coordination & Food Distribution

• Support the planning and coordination of food distribution days, including client flow and appointment scheduling.
• Work closely with warehouse staff and volunteers to ensure timely and accurate food hamper preparation and distribution.
• Monitor client needs and flag urgent or complex cases for additional support or referral.

Data Management & Documentation

• Maintain accurate and confidential client records, including service usage and demographic data.
• Track client visits, food distribution volumes, and service trends for internal reporting.
• Ensure compliance with privacy, confidentiality, and data protection standards.

Referrals & Community Connections

• Provide referrals to external supports such as settlement services, housing resources, employment support, and health services where appropriate.
• Maintain knowledge of community resources and partnerships relevant to food security and social support.
• Support volunteers during client-facing activities by providing guidance and direction.
• Communicate effectively with staff and leadership regarding client needs, service gaps, and operational improvements.

Contribute to team meetings and continuous service improvement initiatives.

Required Qualifications

• Diploma or post-secondary education in Social Work, Community Services, Human Services, or a related field, or equivalent experience.
• Minimum of 1–3 years of experience in client-facing roles within a food bank, nonprofit, or social service setting.
• Experience working with vulnerable populations, including families, newcomers, seniors, and individuals facing food insecurity

Core Competencies

• Client-Centred Practice: Demonstrates empathy, respect, and dignity in all client interactions.
• Communication Skills: Clear, calm, and professional verbal and written communication.
• Organization & Attention to Detail: Ability to manage multiple clients, schedules, and records accurately.
• Problem-Solving: Ability to respond effectively to client concerns and service challenges.
• Cultural Competence: Sensitivity to cultural, linguistic, and socioeconomic diversity.
• Team Collaboration: Works effectively with staff, volunteers, and partners.
• Confidentiality & Ethics: Maintains strict confidentiality and ethical standards.

Contact us and we will be happy to help.

The Afro-Caribbean Food Bank Canada Centre (ACFBCC) serves diverse communities across Edmonton, with a focused commitment to newcomers and Black, Indigenous, and People of Color (BIPOC) populations. While we specialize in culturally appropriate food options, our services are open to the public and available to anyone in need, regardless of race, ethnicity, culture, or background.

Charitable number 796758969RR0001

Featured Programs:Introduction to Healthy Eating,Understanding Food Security,More Than Food Program,Food Handling & Safety,Settlement Program and More