Client & Contractor Scheduler — Office & Service Coordinator

Handyman Connection Products, Inc.; Victoria; Hybrid; CAD 36,000 - 39,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Training & development

Wellness resources

Company parties

Competitive salary

Free food & snacks

Job summary

Handyman Connection – Victoria, BC is seeking an organized, personable Office Coordinator to support clients, contractors and daily workflow in our Victoria office. The role blends customer service, scheduling, administration and follow-up, with clear expectations for accurate record-keeping and timely communication.

This full-time position emphasizes teamwork, independent ownership of tasks, and learning our software tools.

Qualifications

• Strong customer service and administrative skills.
• Friendly and approachable, but comfortable with direct conversations.
• Excellent attention to detail.
• Able to manage multiple priorities without losing track of follow-ups.
• Takes initiative and speaks professionally by phone, email and text.
• Confident learning new technology and troubleshooting basic issues.
• Comfortable working independently and taking ownership.
• Stays calm and solutions-focused when priorities shift.

Responsibilities

• Respond to client calls, emails, texts and online requests.
• Coordinate communication between clients, contractors and the office.
• Ask the right questions, understand requested work and document it accurately.
• Schedule assessments, jobs and follow-ups.
• Track estimates, scheduled work and outstanding items.
• Maintain accurate client, contractor and job records.
• Keep clients informed throughout the process.
• Help contractors get the information they need.
• Spot missing information, scheduling conflicts and issues early.
• Assist with reports, documentation and general office admin.
• Look for ways to improve office processes and efficiency.

Skills

Customer service

Administrative skills

Organized

Multitasking

Communication

Tech-savvy

Independent work

Job description

Handyman Connection – Victoria, BC is seeking an organized, personable Office Coordinator to support clients, contractors and daily workflow in our Victoria office. The role blends customer service, scheduling, administration and follow-up, with clear expectations for accurate record-keeping and timely communication.

This full-time position emphasizes teamwork, independent ownership of tasks, and learning our software tools.