Client Communications Specialist

Digital Shift; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a leading digital marketing agency as a Client Communications Specialist, where you'll transform client interactions into rewarding relationships. Leverage your marketing expertise and communication skills to foster lasting client partnerships and ensure successful campaign outcomes. Be part of a dynamic team that values results and personal growth. Digital Shift is committed to making marketing more human with a focus on community and trust.

Benefits

Performance-based pay increases

Supportive, growth-focused culture

Qualifications

• 3+ years of general marketing experience.
• 2+ years in an account management or customer communications role.
• Proven ability to juggle multiple projects with attention to detail.

Responsibilities

• Serve as the lead point of contact for client account management.
• Build and maintain strong, long-lasting client relationships.
• Lead monthly review calls and onboard new clients.

Skills

Communication

Relationship Building

Organization

Negotiation

Education

Degree or diploma in Business Administration, Marketing, or a relevant field

Tools

CRM software (e.g., Salesforce, Asana, HubSpot)

Customer service platforms (e.g., Help Scout, Zendesk)

Google Sheets

MS Excel

Job description

Become the Voice Behind the Brand : Transform Client Connections into Career-Defining Wins!

Did you know most candidates only read the first 50 words of a job description? Let’s make these count : If you’re driven to turn every client interaction into a memorable experience—and you thrive in a team that values results, trust, and real relationships—your next big opportunity starts here.

At Digital Shift, we’re searching for a Client Communications Specialist who brings more than just a “people person” vibe—you’re a relationship architect, a proactive communicator, and a champion for both our clients and your own career growth. If you’re ready to join a high-performance team where your impact is recognized and rewarded, keep reading.

This could be the role that shifts your career.

About Digital Shift

Since 2007, Digital Shift has cut through the agency noise by building strong relationships, creating inclusive spaces, and delivering real results for home service businesses across Canada and the US. We believe that every client is more than a number and every project is a chance to empower, connect, and grow. Join us and help make digital marketing more human.

Our Core Values

• Relationship Focus : Building lasting relationships with clients and business partners.
• Leadership : Empowering clients, partners, and each other.
• Strive for Excellence : Committing to high performance and corporate responsibility.
• Teamwork & Team Synergy : Collaborating to make a real difference.
• Build Trust : Acting with integrity in everything we do.
• Community Involvement : Giving back and making a positive impact.

Role Overview

As our Client Communications Specialist , you’ll be the bridge between digital excellence and human connection. Your mission : transform satisfied clients into passionate advocates through authentic relationships and a deep understanding of their business goals. You’ll lead monthly review calls with existing clients, onboard new clients, and review the work completed by our team on assigned accounts—ensuring on-time, successful delivery of all tasks. You’ll also collaborate closely with our internal teams to evaluate the impact and success of client campaigns.

What You’ll Do :

Serve as the lead point of contact for client account management matters

Build and maintain strong, long-lasting client relationships

Develop trusted advisor relationships with clients and stakeholders

Lead monthly review calls and onboard new clients, ensuring seamless communication and alignment

Review completed work on assigned accounts, ensuring timely and successful delivery of all tasks

Collaborate with internal teams to measure and report on client campaign success

Forecast and track key account metrics (e.g., monthly performance results)

Prepare reports and clearly communicate progress on initiatives

Assist with challenging client requests or issue escalations as needed

Proactively measure and improve client engagement and satisfaction

What We’re Looking For

3+ years of general marketing experience

2+ years in an account management or customer communications role

Jaw-dropping phone, communication, and relationship-building skills

Extremely organized and able to schedule your days to maximize productivity

Demonstrated ability to communicate, present, and influence at all levels

Experience with CRM software (e.g., Salesforce, Asana, or HubSpot) and customer service platforms (e.g., Help Scout or Zendesk)

Proficient with Google Sheets or MS Excel for analyzing data and reporting

Proven ability to juggle multiple projects while maintaining sharp attention to detail

Excellent listening, negotiation, and presentation skills

Degree or diploma in Business Administration, Marketing, or a relevant field

Why Join Digital Shift?

We’re a high-performance team seeking driven individuals who want to make a measurable impact. In addition to a supportive, growth-focused culture, we offer the opportunity to earn performance-based pay increases over time. Your well-being and development are always a priority.

If you’re ready to make digital marketing feel less digital and more personal, we want to hear from you. Because at Digital Shift, the future of digital success is human.

Ready to apply? Let’s turn your next conversation into a career milestone.