Client-Centric Case Manager & Community Advocate

Bc-Family-Maintenance-Agency; Victoria; On-site; CAD 53,000 - 64,000; Full time

Benefits offered by this job

Extended health

Dental

Vacation entitlement

Sick time

Flex days

Job summary

BC Family Maintenance Agency (BCFMA) is hiring a Case Manager in Victoria to deliver client-focused case management within a supportive, collaborative team. The role emphasizes integrity, confidentiality, and effective communication with clients and partners.

Qualifications include a two-year college diploma or equivalent, plus 3+ years delivering high-quality client service. Proficiency with MS Word, Excel and Outlook is required, with preference for social services or justice sector experience.

Qualifications

• Two-year college diploma or equivalent.
• Minimum three years’ experience delivering a high standard of client service in a fast-paced environment.
• Three years or more of experience working with MS Word, Excel and Outlook.
• Preferred social services and/or justice sector experience.

Responsibilities

• Conducts client case management reviews to determine the appropriate action for well-informed decisions.
• Assesses client circumstances by analyzing multiple factors to resolve appropriate case management decisions.
• Proactively monitors cases to ensure service standards are maintained and mitigates problems throughout the file life cycle.
• Communicates effectively with clients and internal/external parties while maintaining confidentiality.
• Documents and maintains accurate information in the agency database and ensures privacy policies are followed.
• Provides operational insights and supports team meetings and collaborative efforts.

Skills

Customer service

Communication

Problem solving

Empathy

Teamwork

Attention to detail

Education

Two-year college diploma or equivalent

Tools

MS Word

Excel

Outlook

Job description

BC Family Maintenance Agency (BCFMA) is hiring a Case Manager in Victoria to deliver client-focused case management within a supportive, collaborative team. The role emphasizes integrity, confidentiality, and effective communication with clients and partners.

Qualifications include a two-year college diploma or equivalent, plus 3+ years delivering high-quality client service. Proficiency with MS Word, Excel and Outlook is required, with preference for social services or justice sector experience.