Client-Centric Case Manager

BCFMA; Kamloops; On-site; CAD 53,000 - 64,000; Full time

Benefits offered by this job

Extended health

Dental

Vacation

Sick time

Flex days

Job summary

BC Family Maintenance Agency (BCFMA) in British Columbia invites applications for a Case Manager in Kamloops. You will perform holistic case management with a client-centric focus, guided by legislation and agency standards.

The role requires a 2-year college diploma, 3+ years of client service experience, and proficiency with MS Word, Excel and Outlook. The position offers a Monday–Friday schedule and a competitive benefits package.

Qualifications

• Two-year college diploma or equivalent post-secondary education credits.
• Minimum three years’ experience delivering a high standard of client service in a high volume, fast-paced, rapidly changing environment.
• Three years or more of experience working with various computer applications, including MS Word, Excel and Outlook.
• Preferred social services and/or justice sector experience.

Responsibilities

• Conducts client case management reviews to determine the appropriate action for well-informed decisions.
• Assess various client circumstances by analyzing multiple factors to resolve appropriate client case management decisions.
• Proactively monitors cases to ensure service standards are maintained and takes appropriate action to mitigate problems throughout the life cycle of the file.
• Demonstrates a high level of professionalism, exercises discretion and negotiates with clients.
• Ability to communicate effectively and consistently verbally and in writing, with tact, diplomacy, and confidentiality to keep clients informed about their file.

Skills

Client service

Communication

MS Word

Excel

Outlook

De-escalation

Empathy

Education

Two-year college diploma

Tools

MS Word

Excel

Outlook

Job description

BC Family Maintenance Agency (BCFMA) in British Columbia invites applications for a Case Manager in Kamloops. You will perform holistic case management with a client-centric focus, guided by legislation and agency standards.

The role requires a 2-year college diploma, 3+ years of client service experience, and proficiency with MS Word, Excel and Outlook. The position offers a Monday–Friday schedule and a competitive benefits package.