Client Care Specialist - Vancouver Veterinary Hospital

vetcare; Vancouver; On-site; CAD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Flexible schedule

Paid time off

Job summary

Vancouver Veterinary Hospital in Vancouver, BC, seeks a friendly Client Care/Receptionist to warmly welcome clients and their pets, check-in appointments, and provide courteous, non-medical information to callers and visitors.

You will answer phones, screen inquiries, book appointments, take detailed messages, and handle mail and basic office tasks, all while contributing to a collaborative, flexible, and upbeat team environment with strong client service.

Qualifications

• Experience in customer service or receptionist roles.
• Ability to greet clients warmly and manage check-in efficiently.
• Proficient in taking messages, screening calls and providing information.

Responsibilities

• Greet and check-in clients in a friendly, professional manner.
• Answer and screen incoming calls, book appointments and relay messages.
• Provide non-medical information to clients and maintain accurate records.
• Perform administrative tasks: mail distribution, drafting memos, reports.

Skills

Customer service

Phone etiquette

Communication

Multitasking

Tools

MS Office

CRM software

Job description

Welcome, we're thrilled you are considering joining the highly skilled team at Vancouver Veterinary Hospital

Learn More

Located on Kingsway in Vancouver, BC, Vancouver Veterinary Hospital is your pet's second home! We blend cutting-edge veterinary medicine with a gentle, loving touch. Our team is all about top-tier care for both you and your four-legged family members. We know that no two pets (or humans!) are exactly alike, so we always customize our care to fit your unique needs. We also believe that happy teams make happy pets, which is why we champion work/life balance with flexible schedules and a wonderfully vibrant, fun workplace

https://vancouverveterinary.com/

About the Role

Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests.

Why Join The Vancouver Veterinary Hospital Team?

A Supportive, Collaborative Environment: Work alongside experienced RVTs, veterinary assistants, and client care staff who value communication, respect, and clinical excellence.

Flexibility and Work-Life Balance: We understand the importance of life outside of work. Whether you’re seeking full-time or a part-time schedule, we’ll work with you to find the right fit.

Professional Growth: Access to a continuing education platform, to develop your veterinary skills.

What The Role Can Offer

• Competitive Base Salary
• Comprehensive benefits include: medical, dental & life insurance
• Flexible Schedule
• Vacation & Paid Time Off

Pay Rate: $20.00 - $22.00/hour

The VetCare Community Benefits

• A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members.
• A community wide social platform
• Recognition programs
• Access to our veterinary learning platform

About VetCare

VetCare (vet-care.ca) is proudly Canadian, with roots in Vancouver that have extended to practice teams across Canada. We blend the personal touch of local clinics with the collective expertise of our veterinary community, offering mentorship, operations support and recruitment efforts to keep care strong. With this collaborative approach, we aim to foster better outcomes for pets and the people who love them.