Client Care Specialist - Brandon Hills Veterinary Clinic

vetcare; Brandon; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental & life insurance

Flexible Schedule

Vacation & Paid Time Off

Job summary

Brandon Hills Veterinary Clinic in Brandon, MB, is hiring a Client Care/Receptionist to greet clients warmly, schedule appointments, and provide friendly, non-medical information about our services. The role supports our AAHA-accredited practice in a collaborative, client-focused environment.

The position offers flexibility between full-time and part-time schedules, with opportunities for professional growth and a supportive team culture.

Qualifications

• Greeting and checking-in clients in a friendly and warm manner.
• Screen calls, book appointments, and take messages with a courteous approach.
• Provide knowledgeable non-medical information to clients and perform administrative tasks.

Responsibilities

• Greet and check-in clients warmly.
• Screen calls and manage appointment scheduling.
• Provide non-medical information to clients and support staff.
• Perform mail handling, drafting memos and reports, and other admin tasks.

Skills

Client relations

Communication skills

Attention to detail

Job description

Welcome, we're thrilled you are considering joining the highly skilled team at Brandon Hills Veterinary Clinic

Learn More

Join our compassionate Veterinary Team at the Brandon Hills Veterinary Clinic located in Brandon, MB. We are a progressive, client-focused veterinary clinic dedicated to providing top-tier care for our patients and their families. Our team thrives on collaboration, compassion, and commitment to excellence in veterinary medicine. We are equipped with state-of-the-art facilities and a friendly, supportive atmosphere. Come join our AAHA Accredited practice where the level of patient care is what we would expect for our own pets. Brandon is a city with a small-town feel. It has all the amenities of a large city. There are several lakes within an hour's drive for summer and winter fun. Brandon is an hour south of Riding Mountain National Park and 45 minutes west of Spruce Woods Provincial Park. New Grads are always welcome. https://brandonhillsvetclinic.com/

About the Role

Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests.

Why Join The Amherst Team?

A Supportive, Collaborative Environment: Work alongside experienced RVTs, veterinary assistants, and client care staff who value communication, respect, and clinical excellence.

Flexibility and Work-Life Balance: We understand the importance of life outside of work. Whether you’re seeking full-time or a part-time schedule, we’ll work with you to find the right fit.

Professional Growth: Access to a continuing education platform, to develop your veterinary skills.

What The Role Can Offer

• Competitive Base Salary
• Comprehensive benefits include: medical, dental & life insurance
• Flexible Schedule
• Vacation & Paid Time Off

The VetCare Community Benefits

• A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members.
• A community wide social platform
• Recognition programs
• Access to our veterinary learning platform

About VetCare

VetCare (vet-care.ca) is proudly Canadian, with roots in Vancouver that have extended to practice teams across Canada. We blend the personal touch of local clinics with the collective expertise of our veterinary community, offering mentorship, operations support and recruitment efforts to keep care strong. With this collaborative approach, we aim to foster better outcomes for pets and the people who love them.