Client Care Specialist

Royal De Versailles Jewellers; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading jewelry retailer in Toronto is looking for a customer service professional to enhance client satisfaction and build relationships. The ideal candidate will have 3 to 5 years of customer service experience, excellent communication skills, and the ability to manage multiple tasks effectively. Responsibilities include handling complaints, assisting with repairs, and supporting store success through positive customer interaction and teamwork.

Qualifications

• Minimum of 3 to 5 years of customer care/service experience.
• Proven excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Identify and assess clients' needs to achieve satisfaction.
• Build sustainable relationships with customer accounts through open communication.
• Handle customer complaints and provide appropriate solutions within time limits.
• Assist with repairs and orders for items being sold.
• Greet customers warmly and ascertain their problems or reasons for calling.

Skills

Customer care/service experience

Excellent communication skills

Problem-solving abilities

Detail oriented

Ability to multi-task

Job description

Responsibilities

• Identify and assess clients needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools and procedures


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, process customer accounts and file documents


• Follow communication procedures, guidelines and policies


• Take the extra mile to engage customers


• Assist with repairs and orders for items being sold and distrubuted within the store


• Manage large amounts of incoming calls


• Greet customers warmly and ascertain problem or reason for calling. Answer questions about warranties or terms of sale


• Suggest solutions when a product malfunctions


• Our focus at RDV is to provide exceptional support and service, leading to customer satisfaction and loyalty


• A goal achiever; working individually and part of a team to achieve the store success


• Upbeat, positive candidate with previous retail customer service experience


• Point-of-Sale,in-store


• Detail oriented


• A goal directed achiever equally happy working individually and as part of a team in support of achieving store goals.


• Our Commitment to our Associates: We are in the business of building long-term relationships with our clients and associates alike

Requirements

• Minuium of 3 to 5 Years of Customer Care/Service


• Excellent communication and presentation skills


• Ability to multi-task, prioritize and manage time effectively