Clinical Manager

Healing Roots Therapy; Mississauga; Hybrid; CAD 47,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Team events

On-site parking

Competitive pay: $25 per hour

Job summary

Healing Roots Therapy in Mississauga is seeking a Clinical Manager to lead the admin and clinical teams within our therapy office. You will partner with leadership to ensure smooth operations, strong client care, and adherence to clinic standards.

The role emphasizes structured processes, staff development, scheduling, client experience, and quality assurance. The successful candidate will bring healthcare administration experience, clear communication, and compassionate leadership in a busy

Qualifications

• Diploma in Healthcare Administration or MBA is required.
• Experience overseeing admin/clinical teams in a clinic setting.
• Knowledge of healthcare regulations and documentation standards.
• Proven leadership and mentorship skills.

Responsibilities

• Lead admin and clinical teams with Operations Manager guidance.
• Oversee scheduling, billing, and client onboarding.
• Ensure quality assurance and compliance across clinic operations.
• Support outreach, training, and program initiatives.
• Address escalations with professionalism and empathy.

Skills

Leadership

Clinical insight

Organization

Communication

Team building

Problem-solving

Education

Diploma in Healthcare Administration or MBA

Tools

Jane software

Microsoft Office / Outlook / SharePoint / Teams / Adobe

Job description

We’re also looking for a motivated, organized, and compassionate Clinical Manager to join our Admin Team at our Mississauga therapy office. If you love working with people, keeping things running smoothly, and supporting a team that makes a real difference in the community, this might be the perfect role for you!

Who We Are

At Healing Roots Therapy, we believe that the strength of our leadership and clinical team directly shapes the quality of care we provide. As an independently owned psychotherapy clinic, we are committed to delivering thoughtful, evidence-informed support to individuals, couples, and families within a structured, client-centered environment.

Our work is grounded in consistent, high-quality psychotherapy, where we prioritize depth, continuity, and meaningful outcomes. We place strong value on structured and ongoing therapeutic work, recognizing that consistency in both client care and clinician practice is essential in supporting lasting change.

Our team includes over 25 registered psychotherapists and social workers who work collaboratively to provide care that is both clinically sound and relationally attuned. We have built a practice that balances clinical autonomy with clear expectations, ensuring that therapists are supported while also maintaining strong standards in documentation, client care, and professional conduct.

Our leadership team plays a key role in maintaining this balance. We are intentional in creating systems, processes, and support structures that allow both clinicians and administrative staff to work effectively, while ensuring a seamless and professional experience for clients.

We are guided by values of structured care, diversity & inclusivity, growth, collaboration, transparency, support and communication . Being part of Healing Roots Therapy means contributing to a team that holds a high standard for accountability, leadership, and quality of care, while fostering a positive, structured, and supportive workplace.
To learn more about our values and what they mean to us at Healing Roots Therapy, we invite you to visit our Values page .

What We're Looking For

At Healing Roots Therapy, we are looking for a Clinical Manager who brings both strong leadership and clinical insight to their role, and who is committed to maintaining a high standard of care across the clinic.

You are someone who values structure, consistency, and accountability, and understands how these elements directly impact both client outcomes and team performance. You are confident in supporting clinicians in maintaining regular, ongoing client engagement, recognizing that consistency in sessions is essential for meaningful therapeutic work and long‑term progress.

You bring a balanced leadership approach, able to provide clear direction, set expectations, and uphold clinic standards, while also offering support, guidance, and mentorship to clinicians at varying stages of their development. You are comfortable navigating clinical and operational conversations, addressing challenges with professionalism, and making thoughtful decisions that align with both ethical practice and clinic values.

You are organized, proactive, and solutions‑focused, with the ability to oversee multiple moving parts while maintaining attention to detail. You take ownership of your role, follow through on responsibilities, and contribute to building systems and processes that support a well‑functioning, structured clinic environment.

You value collaboration, growth, and open communication, and play an active role in fostering a team culture that is supportive, respectful, and aligned. Most importantly, you are committed to ensuring that the care provided at Healing Roots Therapy remains intentional, consistent, and of the highest quality.

Key Responsibilities

• Clinical & Admin Team Leadership: Partner with the Operations Manager and Assistant Admin Manager to lead, support, and guide the administrative team, ensuring efficient clinic operations, strong communication, and adherence to clinic protocols and standards.

Training & Development: Support onboarding, training, and ongoing development of admin team members, including participating in training refreshers and contributing to performance feedback and evaluation processes.

Scheduling & Staff Coordination: Oversee administrative scheduling, shift coverage, and time‑off tracking to ensure consistent front desk coverage and smooth clinic operations, while staying informed of therapist absences and supporting continuity of care.

Client Support & Experience: Provide front desk and operational support as needed, assist with consult calls, therapist matching, and client onboarding, and ensure clients are supported with care, professionalism, and clarity throughout their experience.

Client Follow‑Up & Retention: Oversee structured follow‑ups with clients who did not book after consults, canceled or did not attend sessions, or remain unscheduled after sessions, supporting engagement and continuity of care.

Quality Assurance: Maintain oversight of booking systems, secure documentation, payment processes, and administrative workflows to ensure accuracy, consistency, and compliance across clinic operations.

Escalations & Conflict Resolution: Address client complaints, billing concerns, and escalated situations promptly and professionally, supporting conflict resolution involving clients, therapists, and admin staff as needed.

Financial Oversight: Manage Jane Accounts Receivable (AR), including verifying accurate charges, processing credits and refunds, supporting late cancellation and no‑show fee decisions, and overseeing follow‑up on outstanding balances.

Insurance & Documentation Management: Oversee the completion and accuracy of insurance forms, summary reports, and client file requests, ensuring proper documentation and compliance with privacy and regulatory requirements.

Operational Excellence: Conduct daily walk‑throughs of clinic spaces to ensure a professional, organized, and welcoming environment, and provide guidance around office supplies, facility issues, and general upkeep.

Programs & Engagement: Support clinic programs, assist with organizing Therapist Lunch & Learns and team initiatives, oversee the Engagement Committee, and support outreach efforts to community professionals and referral partners.

Policy Implementation: Collaborate with clinic leadership to implement policies and procedures that improve efficiency, consistency, and quality of care across the clinic.

Disclaimers: The responsibilities outlined above represent the core functions of this role and are subject to reasonable accommodations. The qualifications listed reflect the minimum level of knowledge and skills required to perform the role effectively.

This description is intended to provide clarity on the position; however, it is not an exhaustive list of all responsibilities. As part of a collaborative and evolving team, additional duties may be assigned as needed to support the operations and client care standards at Healing Roots Therapy.

Requirements

• A Diploma in Healthcare Administration or a Master in Business Administration is required ( related fieldmay be considered).
• 2-3 years in a clinical or medical office setting (Post‑grad)
• 1-2 years of leadership experience.
• Familiarity with healthcare regulations, policies, and procedures is ideal.
• Experience with Jane software is an asset
• Experience with Microsoft, Outlook, SharePoint, teams and Adobe is a requirement
• Ability to work both independently and as part of a team in a fast‑paced environment.
• Strong leadership, communication, and problem‑solving skills.
• Competitive pay: $25 per hour
• Full‑time (37.5 hours per week): Monday-Thursday 8am-4pm, Fridays 12:30pm-8:30pm
• Health benefits (Health Spending Account) after 3 month probation.
• Friendly, supportive work environment.
• Team events and work get‑togethers.
• On‑site parking.

Work Hours

• Initial 2-month training period:
  • Mon-Fri, 8:30 AM – 4:30 PM, 9 AM – 5 PM, or 1:30 PM – 9 PM.
• Regular schedule (2 virtual days and 3 in‑clinic support):
  • Monday-Thursday 8am-4pm,
  • Fridays 12:30pm-8:30pm

How To Apply

If you’re ready to join a collaborative, growth‑oriented team that values work‑life balance, professional development, and making a difference, we’d love to hear from you!

We are committed to an inclusive, barrier‑free work environment and recruitment and selection processes. Accommodations are available upon request for candidates taking part in all aspects of the recruitment process.

We thank all applicants for considering a career with us; however, only those selected for an interview will be contacted.

Incomplete applications (including those without Big 5 Personality Test results,) may result in delayed follow‑up.