Client Care Representative

We An-Ser; Regina; On-site; CAD 35,000 - 52,000; Full time

Benefits offered by this job

RRSP with employer match

Health, Dental, and Vision benefits

Paid Time Off (PTO)

Paid Professional Development

Job summary

We An-Ser in Regina, SK is hiring a Full-Time Client Care Representative to handle inbound calls, verify information, and route messages with empathy and professionalism. The role offers a 40-hour week, in-office schedule, and comprehensive paid training.

Ideal candidates will have strong English communication, comfort with Windows-based software, and a reliable, detail-oriented work ethic. Weekend shifts and holidays are part of the schedule, with opportunities for development and growth.

Qualifications

• Excellent verbal and written English communication.

Responsibilities

• Handle inbound calls with a warm, empathetic and professional tone.
• Accurately gather caller details, verify information, and route messages or dispatch requests.
• Enter caller records and notes into internal call-processing system promptly and accurately.
• Consistently meet or exceed performance benchmarks including schedule adherence and QA standards.

Skills

English proficiency

Windows OS

Typing speed 35WPM

Reliability

Flexible schedule

Tools

Windows-based desktop apps

Job description

Full-Time Client Care Representative

Full-Time Client Care Representative
Company: We An-Ser l
Location: Regina, SK (In-Office)
Pay: $17/hr
Schedule: 40 hours/week, 5AM-2PM (Tuesday/Wednesday Off)

About We An-Ser

At We An-Ser, we believe that exceptional, industry-leading customer service begins from within. It starts by cultivating a workplace culture anchored in genuine support, inclusivity, mutual respect, and compassion. We specialist in delivering seamless, high-quality answering services and tailored call-handling solutions across a diverse spectrum of professional sectors including busy medical practices, property management firms, corporate offices, and legal practices. When our clients need dependable, human-centered communication solutions, they turn to our team because they know every single call will be handled with integrity and care.

We are actively expanding our team and seeking empathetic, dynamic, and collaborative team players to join our in-office team in Regina, SK. Whether you bring years of seasoned customer service experience or are eager to step into the field and launch a vibrant new career path, we welcome your application with open arms! Prior call center experience is not required to thrive here. From your very first day, you will participate in a comprehensive, fully paid training designed to equip you with all the tools, techniques, and confidence required to achieve long-term success.

We are looking for individuals who want far more than just a place to log hours and collect a paycheck. We offer a vibrant, supportive environment where you can build a stable, deeply rewarding career. At We An-Ser, your daily efforts are recognized, your voice is heard, and your professional growth is actively supported every step of the way. If you thrive in a fast-paced setting and are passionate about helping others, we would love to welcome you to our growing family!

Key Responsibilities

In this role, you will service as the voice of our clients, handling inbound communication with care, speed, and accuracy. Your day-to-day duties will include:

• Customer Engagement: Handle a steady volume of incoming calls with a warm, empathetic, and professional tone, ensuring every caller feels heard and valued.
• Information and Message Routing: Accurately gather essential details from callers; verify key information, and route messages or urgent dispatch request to the appropriate client contacts.
• Data Management: Input caller's records, details, and notes into our internal call-processing system promptly and precisely.
• Performance Excellence: Consistently meet or exceed key operational benchmarks, including schedule adherence, average call wrap-up time, and Quality Assurance (QA) standards.

What We Are Looking For?

We are looking for candidates who combine strong communication capabilities with high attention to detail and reliable performance. Ideal qualifications include:

• Communication Skills: Exceptional verbal and written English skills, including strong spelling, correct grammar, and an articulate, pleasant phone presence.
• Technical Aptitude: Comfort navigating Windows-based desktop environments, multi-tasking across software applications, and typing at a minimum speed of 35WPM.
• Reliability and Work Ethic: A dependable track record of punctuality, strong organizational habits, and a genuine commitment to delivering quality work.
• Flexible Availability: Ability to commit to a 40-hour workweek consisting of four 10-hour shifts, including one weekend day (Saturday or Sunday) and assigned holidays.

Why Join We An-Ser?

We invest directly in our employee's long-term financial, physical, and personal well-being. Full-time team members enjoy a robust compensation and benefits package (waiting period may apply), including:

• RRSP with an employer match to helps secure your future.
• Health, Dental, and Vision benefits.
• Paid Time Off (PTO).
• Paid Professional Development: Comprehensive, paid step-by-step training to build your confidence and skills before you take live calls independently.

We An-Ser is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.