In-Office Client Care Rep: 40h/wk + Benefits

We An-Ser; Regina; On-site; CAD 35,000 - 52,000; Full time

Benefits offered by this job

RRSP with employer match

Health, Dental, and Vision benefits

Paid Time Off (PTO)

Paid Professional Development

Job summary

We An-Ser in Regina, SK is hiring a Full-Time Client Care Representative to handle inbound calls, verify information, and route messages with empathy and professionalism. The role offers a 40-hour week, in-office schedule, and comprehensive paid training.

Ideal candidates will have strong English communication, comfort with Windows-based software, and a reliable, detail-oriented work ethic. Weekend shifts and holidays are part of the schedule, with opportunities for development and growth.

Qualifications

• Excellent verbal and written English communication.

Responsibilities

• Handle inbound calls with a warm, empathetic and professional tone.
• Accurately gather caller details, verify information, and route messages or dispatch requests.
• Enter caller records and notes into internal call-processing system promptly and accurately.
• Consistently meet or exceed performance benchmarks including schedule adherence and QA standards.

Skills

English proficiency

Windows OS

Typing speed 35WPM

Reliability

Flexible schedule

Tools

Windows-based desktop apps

Job description

We An-Ser in Regina, SK is hiring a Full-Time Client Care Representative to handle inbound calls, verify information, and route messages with empathy and professionalism. The role offers a 40-hour week, in-office schedule, and comprehensive paid training.

Ideal candidates will have strong English communication, comfort with Windows-based software, and a reliable, detail-oriented work ethic. Weekend shifts and holidays are part of the schedule, with opportunities for development and growth.