Support Specialist II

CLEAResult; Regina; Hybrid; CAD 23,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life, AD&D, and long-term disability

RRSP company match

Paid vacation, sick and personal time

Paid company holidays

Paid Volunteer Time

Employee Referral Bonus Program

Employee Recognition Program

Employee Assistance Program

Access to training opportunities

Job summary

CLEAResult in Regina, Saskatchewan is seeking a friendly, detail-oriented Customer Service Representative to support the Energy Assistance Program. You will handle inbound/outbound calls, verify eligibility, and help income-qualified customers access energy efficiency programs in a collaborative, empathetic environment.

This hybrid role requires 1–2 days in the office, strong communication, data accuracy, and the ability to manage multiple tasks in a fast-paced setting.

Qualifications

• 1–3 years of customer service experience, call centre experience preferred.
• Strong verbal and written communication skills for diverse audiences.
• Experience handling high-volume phone-based customer interactions.
• Strong attention to detail and accuracy in documentation.
• Ability to learn new systems quickly.

Responsibilities

• Handle inbound and outbound calls, emails, and customer follow-ups.
• Schedule appointments and coordinate with contractors and internal teams.
• Review applications, verify customer eligibility, and ensure data accuracy.
• Maintain and update records in internal systems.
• Assist customers with empathy, professionalism, and clear communication.
• Manage multiple priorities in a fast-paced, customer-focused environment.

Skills

Customer service

Call center

Communication skills

Data entry accuracy

Multitasking

Tools

CRM software

Reporting tools

Job description

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.Additionally, you will enjoy:• Medical, Dental, and Vision Insurance with company premium assistance• Life, AD&D, and long-term disability coverage paid for by the company• RRSP company match• Paid vacation, sick and personal time• Paid company holidays• Paid Volunteer Time; giving back to our communities is important to us• Employee Referral Bonus Program• Employee Recognition Program – convert your recognition points into gift cards• Employee Assistance Program – offers benefits to help you manage daily responsibilities• Access to training opportunities to advance further in your careerJob DescriptionWe’re looking for a talented individual to…Support CLEAResult’s Energy Assistance Program in Saskatchewan by delivering high-quality customer service and administrative support to income-qualified customers. You will help participants, including seniors, low-income households, newcomers, and Indigenous communities, access energy efficiency programs, while ensuring a professional, empathetic, and accurate customer experience. This is a hybrid role based in Regina, requiring an in office presence 1-2 days per week.You are a great fit if you can…Handle inbound and outbound calls, emails, and customer follow-ups.Schedule appointments and coordinate with contractors and internal teams.Review applications, verify customer eligibility, and ensure data accuracy.Maintain and update records in internal systems.Support reporting and documentation requirements.Assist customers with empathy, professionalism, and clear communication.Manage multiple priorities in a fast-paced, customer-focused environment.Exciting candidates will have…1–3 years of customer service experience (call centre experience preferred).Strong verbal and written communication skills, with the ability to clearly explain information to diverse audiences.Experience handling high-volume phone-based customer interactions.Strong attention to detail and accuracy in documentation.Ability to learn new systems quickly.Strong multitasking skills across calls, emails, and administrative work.Empathy and experience working with or supporting vulnerable populations.Reliability, adaptability, and ability to work independently.Experience with energy efficiency or utility programs is an asset.Familiarity with CRM or reporting tools is an asset.Targeted Compensation$23/hourCanadian Commercial Driving RequirementsIf applicable, meet all qualification, licensing, medical, and compliance requirements for commercial drivers under applicable provincial and territorial laws, the Canadian National Safety Code (NSC), and any federal regulations for extra‑provincial operations, including hours‑of‑service and safety fitness requirements.Compensation Range$17.00 - $27.50CurrencyCADTypeHourlyAny offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks.Equal Opportunity EmployerAs an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.