Client Care Reception / Veterinary Assistant - Don Valley Animal Hospital

VetCare Canada; Toronto; On-site; CAD 35,000 - 50,000; Full time

Job summary

Join a leading veterinary hospital in Don Mills as a Client Care Receptionist / Veterinary Assistant. This role demands a blend of exceptional customer service and veterinary knowledge while working in a compassionate and professional environment. Enjoy competitive salary and benefits while making a difference in the lives of pets and their owners.

Benefits

Competitive Base Salary

Comprehensive Benefits: Medical, Dental & Life Insurance

Flexible Schedule

Vacation & Paid Time Off

Qualifications

• Genuine care and compassion towards clients and pets.
• Ability to handle administrative tasks efficiently.
• Knowledge of veterinary procedures and client education.

Responsibilities

• Greet and check-in clients warmly.
• Perform administrative tasks such as booking appointments and handling calls.
• Assist Veterinarian/RVT in educating clients on health topics.

Skills

Customer Service

Compassion

Communication

Job description

The Don Valley Animal Hospital has been serving the Don Mills community for over 35 years. We are located west of the D.V.P. on Lawrence Ave. E., across from the Shops on Don Mills. We pride ourselves on providing personal and professional care that clients should expect from a veterinary hospital. As pet owners ourselves, we understand the importance and value of our companions in daily life. Our team offers a warm, respectful, compassionate, and loving environment for all clients and their pets. You will be greeted by our trained receptionist and work alongside Registered Veterinary Technicians who assist in caring for pets throughout appointments.

We offer a wide range of services including internal medicine, surgery, dentistry, and nutritional and behavioral services.

About The Role:

Our ideal Client Care Receptionist / Veterinary Assistant builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions, and providing exceptional customer service. This involves greeting and checking-in clients warmly, receiving incoming calls from current and prospective clients with a courteous approach, screening calls, booking appointments, taking detailed messages, and providing knowledgeable non-medical information to clients.

Responsibilities also include performing various administrative tasks such as mail handling, drafting memos and correspondence, and completing reports. The role also involves veterinary assistant tasks, including counseling and educating clients under the direction of a Veterinarian or RVT on topics like medication dosages, home care, vaccination requirements, and preventative healthcare. The candidate will collaborate with the team to suggest and explain laboratory procedures and testing, and handle animals in a way that promotes a safe and secure environment.

What We Offer:

• Competitive Base Salary
• Networking, Collaboration & Knowledge Exchange with Other Veterinarians
• Comprehensive Benefits: Medical, Dental & Life Insurance
• Flexible Schedule
• Vacation & Paid Time Off

Meet VetCare:

VetCare (vet-care.ca) is a proudly Canadian-owned operator of veterinary practices, based in Vancouver, with passionate team members across Canada. Our commitment to care is central to our mission, supporting practice owners and providing high-quality care to our community-focused practices.