Client Care Reception / Veterinary Assistant - Don Valley Animal Hospital

VetCare Canada Inc.; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading veterinary practice in Toronto is seeking a Client Care Receptionist / Veterinary Assistant who is dedicated to providing exceptional client service and support. The role involves managing client interactions, performing administrative duties, and assisting with veterinary tasks. Join a compassionate team at VetCare Canada, where your commitment to pet care is recognized and valued.

Benefits

Competitive Base Salary

Comprehensive Benefits Including Medical, Dental & Life Insurance

Flexible Schedule

Vacation & Paid Time Off

Qualifications

• Previous experience in a veterinary or client service role preferred.
• Ability to handle animals safely and compassionately.
• Familiarity with veterinary terminology is a plus.

Responsibilities

• Greet and check-in clients in a friendly manner.
• Receive incoming calls and provide knowledgeable information.
• Perform administrative tasks like scheduling appointments and handling mail.

Skills

Customer Service

Compassion

Communication

Job description

The Don Valley Animal Hospital has been serving the Don Mills community for over 35 years. We are located west of the D.V.P. on Lawrence Ave. E., across from the Shops on Don Mills. We pride ourselves on providing the personal and professional care that you should expect from a veterinary hospital. As pet owners ourselves, we understand the importance and value of our companions in our daily lives. Our team offers a warm, respectful, compassionate, and loving environment to all our clients and their pets. You will be greeted by our trained receptionist and work alongside our Registered Veterinary Technicians who will assist in caring for pets throughout appointments. We offer a wide range of services including internal medicine, surgery, dentistry, and nutritional and behavioural services.

About The Role:

Our ideal Client Care Receptionist / Veterinary Assistant builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions, and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients using a courteous and caring approach. Responsibilities include appropriately screening calls, booking appointments, taking detailed messages, and providing knowledgeable non-medical information to clients. Additional duties involve performing various administrative tasks such as handling mail (receiving, sorting, distributing, posting), drafting memos and correspondence, completing reports, and other ad-hoc document requests. The role also includes some veterinary assistant tasks, such as counselling and educating clients under the direction of a Veterinarian or RVT on topics like medication dosages, home care, vaccination requirements, and preventative healthcare. The candidate will also collaborate with the team to suggest and explain laboratory procedures and testing, and handle animals in a manner that promotes their safety and comfort.

What We Offer:

• Competitive Base Salary
• Networking, Collaboration & Knowledge Exchange with Other Veterinarians within Our Practices
• Comprehensive Benefits Including Medical, Dental & Life Insurance
• Flexible Schedule
• Vacation & Paid Time Off

Meet VetCare:

VetCare (vet-care.ca) is a proudly Canadian-owned acquirer and operator of veterinary practices, based in Vancouver, with passionate team members across Canada. Our commitment to care is at the heart of what we do, from guiding our talented medical and operations teams, supporting practice owners through seamless transitions, and providing the highest quality of care to patients through our community-focused practices.