Client Care Reception / Veterinary Assistant - Don Valley Animal Hospital

VetCare Canada; Toronto; On-site; CAD 35,000 - 50,000; Full time

Job summary

A veterinary practice in Toronto seeks a Client Care Reception / Veterinary Assistant. The successful candidate will provide exceptional service to clients and their pets while assisting veterinary staff. This role offers a supportive team environment and opportunities for professional growth. Competitive salary with additional perks.

Benefits

Flexible schedule

Vacation and paid time off

Networking opportunities with other veterinarians

Qualifications

• Entry-level position requiring strong customer service skills.
• Ability to communicate effectively with clients and handle animals safely.
• Compassionate and respectful approach towards clients and pets.

Responsibilities

• Greet and check-in clients and receive incoming calls courteously.
• Perform administrative tasks including handling mail and drafting memos.
• Counsel clients on non-medical topics under direction of a Veterinarian.

Skills

Customer Service

Compassion

Communication

Job description

Client Care Reception / Veterinary Assistant - Don Valley Animal Hospital

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The Don Valley Animal Hospital has been serving the Don Mills community for over 35 years. We are located west of the D.V.P. on Lawrence Ave. E., across from the Shops on Don Mills. We pride ourselves on providing personal and professional care that clients should expect from a veterinary hospital. As pet owners ourselves, we understand the importance of our companions in our daily lives. Our team offers a warm, respectful, compassionate, and loving environment for all our clients and their pets.

You will be greeted by our trained receptionist and work alongside our Registered Veterinary Technicians, who will assist in caring for pets throughout appointments. We offer a wide range of services including internal medicine, surgery, dentistry, nutritional, and behavioral services.

About The Role:

Our ideal Client Care Reception / Veterinary Assistant builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions, and providing exceptional customer service. Responsibilities include greeting and checking-in clients warmly; receiving incoming calls from current and prospective clients with courtesy and care; screening calls, booking appointments, taking detailed messages, and providing knowledgeable non-medical information. Additional duties involve performing administrative tasks such as handling mail, drafting memos, completing reports, and other document requests.

The role also involves veterinary assistant tasks, including counseling and educating clients under the direction of a Veterinarian or RVT on topics like medication dosages, home care, vaccination requirements, and preventative healthcare. The candidate will suggest and explain laboratory procedures and testing, and handle animals in a way that ensures they feel safe and secure.

What We Offer:

• Networking, collaboration, and knowledge exchange with other veterinarians within our practices
• Flexible schedule
• Vacation and paid time off

Meet VetCare:

VetCare (vet-care.ca) is a proudly Canadian-owned operator of veterinary practices, based in Vancouver, with passionate team members across Canada. Our commitment to care guides us in supporting our medical and operations teams, ensuring seamless transitions for practice owners, and providing high-quality care to our patients through community-focused practices.

Additional Details:

Seniority level: Entry level

Employment type: Full-time

Job function: Sales, General Business, and Education

Industries: Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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