Client Care Coordinator - King Street

North Medical Spa; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading medical spa in Toronto is seeking a full-time Client Care Coordinator to enhance client experiences through exceptional service and effective management of bookings. The ideal candidate will have a strong background in customer service and a passion for helping others feel their best. This role offers opportunities for career growth in management or aesthetics.

Benefits

Health & Dental for full-time employees

Enrolment in the Employee Appreciation Program

Qualifications

• At least 3 years in an elevated customer service environment.
• Computer savvy and creative.
• Passionate about empowering others.

Responsibilities

• Manage client interactions and bookings to enhance client experience.
• Build relationships to individualize services.
• Optimize bookings through careful management of systems.

Skills

Exceptional Communication Skills

Detail-Oriented

Team Collaboration

Commitment to Continuous Learning

Job description

Client Care Part Time Toronto , ON $20 - $22 CAD per year

We are excited to expand our Client Care team and are looking for a full-time Client Care Coordinator at our King location!

The Client Care Coordinator plays a key role in creating the elevated experience for our clients by building relationships to individualize our services, optimize bookings through careful management of our systems, thoughtfully working through all situations with exceptional communication, and bringing welcoming vibes to everyone we connect with.

The ideal candidate is someone who would like to continue their career growth in management or aesthetics, takes initiatives to grow and develop in their role and within the company, has at least 3 years in an elevated customer service environment, is computer savvy, creative and passionate about empowering others to feel their best.

Core Competencies required for this role:

• Meticulous Understanding of Processes: Demonstrates a thorough and accurate grasp of booking and client management processes.
• Detail-Oriented: Maintains high standards when managing client interactions and bookings. Providing an experience that meets client needs and North’s standards.
• Exceptional Communication Skills: Clearly articulates information, listens actively, and effectively addresses client concerns with empathy and professionalism.
• Team Collaboration: Works effectively with team members to create a welcoming atmosphere that strengthens the brand and client experience.
• Commitment to Continuous Learning: Actively seeks opportunities for skill development and incorporates new knowledge into daily work to improve client care quality.

If this sounds like a role you can shine in and a space you can feel great in – we want to hear from you! Apply now, we can’t wait to meet you.

Job Type: Full-Time, Permanent

Salary: $22.00 per hour

Benefits: Health & Dental for full-time employees, enrolment in the Employee Appreciation Program,

Schedule: Four Days a Week, includes evenings and weekends

Experience: Customer service: 3 years (required) (note that this does not require previous medical office/reception experience)