Client Care Coordinator

Letstokslp; Toronto; Hybrid; CAD 30,000 - 46,000; Part time

Job summary

Letstokslp is seeking a reliable Client Care Coordinator to support daily operations and create a welcoming experience for clients and clinicians. This is a remote part-time role based in Toronto, with occasional in-person meetings as needed.

You will manage bookings, respond to inquiries, assist with onboarding and billing, and support clinical leadership in day-to-day tasks. This is an opportunity to grow with a private practice expanding its services.

Qualifications

• Strong organizational and time management skills.
• Ability to work independently.
• High attention to detail.
• Commitment to neurodiversity-affirming practices.
• Proficiency in Outlook, Zoom, Canva, and Jane App.

Responsibilities

• Manage client bookings, scheduling, and cancellations through Jane App.
• Respond to emails, inquiries, and phone calls in a timely and professional manner.
• Support clients with forms and general onboarding.
• Assist with billing and payment processing.
• Communicate with clinicians regarding schedule updates and client needs.
• Maintain organization of administrative systems and workflows.
• Support the Clinical Director and therapists with day-to-day operational tasks.

Skills

Organization

Time management

Independent work

Attention to detail

Neurodiversity-affirming practices

Tools

Outlook

Zoom

Canva

Jane App

Job description

As we continue to grow, we are looking for a reliable and friendly Client Care Coordinator who can support the day-to-day operations and help create a smooth and welcoming experience for both clients and clinicians.

This is a remote part-time role. While most tasks can be completed remotely, you must be based in Toronto and available to come meet with Semona when needed.

Key Responsibilities:

Manage client bookings, scheduling, and cancellations through Jane App

Respond to emails, inquiries, and phone calls in a timely and professional manner

Support clients with forms and general onboarding

Assist with billing and payment processing

Communicate with clinicians regarding schedule updates and client needs

Maintain organization of administrative systems and workflows

Support the Clinical Director and therapists with day-to-day operational tasks

Required Qualifications

Strong organizational and time management skills

Ability to work independently

High attention to detail

You care about neurodiversity-affirming practices

Proficiency in Outlook, Zoom, Canva, and Jane App

What You will Gain

Experience working in a growing private practice

A supportive and collaborative team environment

Opportunity to grow within the practice as it expands

If you are someone who enjoys supporting others, thrives as a Type A person, and creating a seamless experience for all, we would love to hear from you!