Receptionist / Client Experience Coordinator

Russell Health; Russell; On-site; CAD 25,000 - 39,000; Full time

Benefits offered by this job

Vacation pay

Professional growth opportunities

Job summary

Russell Health Collective in Russell, ON is seeking a proactive receptionist to own a busy front desk, manage check-ins and checkouts, and deliver exceptional client service. You will schedule appointments with Jane App, respond to calls, texts and emails, process payments, and support insurance inquiries while coordinating with practitioners to maintain accurate records and smooth daily operations.

The role offers a collaborative, growth‑oriented environment in a growing multidisciplinary

Qualifications

• Previous reception or administrative experience in a healthcare setting is required.
• Experience working in a multidisciplinary healthcare practice is preferred.
• Jane App / Jane EMR experience is required.
• Strong written and verbal communication skills.
• Excellent organization, time management, and multitasking abilities.
• Comfortable managing busy phone lines, client inquiries, scheduling, and payment processing.
• Professional, dependable, detail-oriented, and able to work independently.
• Strong understanding of confidentiality and protecting personal health information.

Responsibilities

• Welcome clients, manage check-ins and checkouts, and ensure a positive client experience.
• Schedule appointments, cancellations, rebooking, and practitioner calendars using Jane App.
• Answer incoming phone calls, respond to text messages and emails, and manage voicemail inquiries.
• Process payments, manage client accounts, and assist with insurance-related administrative inquiries.
• Communicate effectively with practitioners to support scheduling, client follow-up, and continuity of care.
• Maintain accurate client records and ensure all required intake documentation is completed.
• Assist with administrative tasks, ordering and restocking supplies, and maintaining an organized reception environment.
• Complete light cleaning and general clinic upkeep as required.
• Support clinic operations, workshops, classes, and community events when needed.
• Identify potential issues proactively and help maintain efficient daily operations.

Job description

Russell, ON, Canada

Job Type:

About the Role

This position is best suited to someone who enjoys taking ownership, thinking ahead, and solving problems independently rather than waiting to be directed.

We're looking for someone who is confident managing a busy reception environment, communicates professionally, and can balance multiple priorities while maintaining excellent client service.

Responsibilities

Welcome clients, manage check-ins and checkouts, and ensure a positive client experience.

Manage appointment scheduling, cancellations, rebooking, and practitioner calendars using Jane App.

Answer incoming phone calls, respond to text messages and emails, and manage voicemail inquiries.

Process payments, manage client accounts, and assist with insurance-related administrative inquiries.

Communicate effectively with practitioners to support scheduling, client follow-up, and continuity of care.

Maintain accurate client records and ensure all required intake documentation is completed.

Assist with administrative tasks, ordering and restocking supplies, and maintaining an organized reception environment.

Complete light cleaning and general clinic upkeep as required.

Support clinic operations, workshops, classes, and community events when needed.

Identify potential issues proactively and help maintain efficient daily operations.

Compensation & What We Offer

Competitive hourly compensation based on experience.

Vacation pay in accordance with Ontario employment standards.

Supportive and collaborative team environment.

Opportunity to work within an established and growing multidisciplinary healthcare practice.

Opportunities for professional growth and increased responsibility.

Requirements

Previous reception or administrative experience in a healthcare setting is required.

Experience working in a multidisciplinary healthcare practice is preferred.

Previous experience using Jane App / Jane EMR is required.

Strong written and verbal communication skills.

Excellent organization, time management, and multitasking abilities.

Comfortable managing busy phone lines, client inquiries, scheduling, and payment processing.

Professional, dependable, detail-oriented, and able to work independently.

Strong understanding of confidentiality and the importance of protecting personal health information.

French language skills are an asset.

About Us

Russell Health Collective is a growing multidisciplinary healthcare practice committed to helping people move, feel and live better. Our team includes chiropractors, physiotherapists, massage therapists, psychotherapists, a dietitian, and Pilates instructors working together under one roof to provide exceptional client care.

What Makes Russell Health Collective Different

At Russell Health Collective, we believe healthcare should be proactive, collaborative and client-centred. We have built a supportive team environment where practitioners and administrative staff work closely together to help clients achieve their goals.

We are proud of our positive workplace culture and are looking for someone who genuinely enjoys helping people and being part of a collaborative healthcare team. This role is best suited to someone who enjoys taking ownership, thinking ahead and solving problems independently rather than waiting to be directed.