Client Care Coordinator

WSAudiology; Regina; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Client Care Coordinator for their new clinic in Regina, SK. This full-time role involves customer service, administrative tasks, and community engagement to foster loyalty and promote services. The ideal candidate will have strong experience in customer service and a passion for business development.

Benefits

Competitive hourly pay + quarterly bonuses

Employer-paid benefits starting on the first day

RRSP program with employer matching

Education assistance program

Ongoing mentorship and professional development opportunities

Qualifications

• 3+ years of experience in customer service or administrative capacity.
• Experience in a retail or sales-oriented environment preferred.
• Valid driver's license and access to a vehicle required.

Responsibilities

• Act as key point of contact for patients with front-desk responsibilities.
• Help with set-up and marketing of the new clinic.
• Perform administrative tasks including processing payments and maintaining client files.

Skills

Customer Service

Communication

Business Development

Networking

Proficiency with Scheduling Software

Tools

MS Office

Job description

We are on the hunt for a multi-faceted Client Care Coordinator for our new centre opening in Regina, SK .This full-time, permanent opportunity would be a great career move for someone with strong administration / customer service skills looking to join a growing team.

What you'll do :

• Help with set-up and marketing of our new clinic (clinic set-up, participating in community events, marketing and networking with other businesses, swag and flyer drop-offs)
• Act as the key point of contact for patients at our clinic with client-facing / front-desk responsibilities (answering phones, scheduling appointments, greeting clients)
• Perform administrative tasks (processing payments, maintaining client files, ordering supplies, receiving incoming mail and packages)
• Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions with the goal of increasing sales and fostering loyalty to our services and products
• Participate in onging HearCANADA branding and marketing initiatives (attending community-based events, marketing collateral drop-offs, networking with other healthcare providers)
• Assist clinical team members with sanitization and equipment as directed

What we are looking for :

• 3+ years of experience in a customer service or administrative capacity
• Experience in a retail or sales-oriented environment is strongly preferred
• An energetic, self-driven person who is excited about business development and community partnerships / marketing
• Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partner
• Proficiency with scheduling software and MS Office
• A valid driver's license and access to a vehicle is requiredas the role will involve some work related (mileage is compensated) local travel to events / marketing engagements

What’s in it for you :

• Competitive hourly pay + quarterly bonuses
• Employer-paid benefits that start on your first day
• RRSP program with employer matching
• Education assistance program and ongoing mentorship / professional development opportunities
• A culture that promotes inclusivity and a shared passion in making a positive impact in our community

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.