Patient Care Coordinator / Coordonatrice de soins

Modern Menopause; Canada; Remote; CAD 40,000 - 60,000; Part time

Job summary

A healthcare platform in Canada is seeking a Patient Care Coordinator to enhance patient experiences through virtual consultations and administrative support. This role requires strong organizational skills, customer service expertise, and a background in healthcare or telemedicine. The position offers flexibility with part-time hours and the opportunity to work remotely.

Qualifications

• Minimum of 2 years’ experience in healthcare or telemedicine.
• Proficiency with EMR systems and telemedicine platforms.
• Strong organizational skills and acute attention to detail.

Responsibilities

• Welcome patients and guide them through their healthcare journey.
• Manage patient communications and coordinate scheduling.
• Provide administrative support to the clinical team.

Skills

Organizational Skills

Customer Service

Multitasking

Emotional Intelligence

Attention to Detail

Education

2 years’ experience in healthcare or telemedicine

Proficiency with EMR systems

Knowledge of women’s health and medical terminology

Job description

We are a menopause healthcare platform dedicated to delivering personalized, high-quality care for women across Canada. Our mission is to provide a seamless and professional healthcare experience, exceeding patient expectations at every step. With a focus on building lasting relationships, we make top-tier, accessible healthcare available online.

The Role

We are seeking an experienced Patient Care Coordinator to join our virtual team. As the first point of contact for patients, you will play a vital role in ensuring a smooth and supportive healthcare experience. This position demands strong organizational abilities, excellent customer service, and multitasking skills to thrive in a dynamic, fast-paced environment.

Key Responsibilities

Client Experience

• Professionally welcome patients and introduce them to our services.
• Conduct virtual consultations to explain our care model.
• Guide patients through their healthcare journey, from initial consultation to follow-up.
• Manage patient communications, including calls, emails, and appointment confirmations.
• Coordinate scheduling and facilitate follow-up appointments.

Medical Administrative Operations

• Provide administrative support to the clinical team, including maintaining digital health records.
• Assist with membership and billing inquiries.
• Coordinate referrals with external healthcare providers.
• Ensure the efficient operation of the practice.

Essential Qualifications

• Professional demeanor and high emotional intelligence.
• Minimum of 2 years’ experience in healthcare or telemedicine.
• Proficiency with EMR systems and telemedicine platforms.
• Knowledge of women’s health and medical terminology.
• Strong organizational skills and acute attention to detail.

Preferred Qualifications

• Excellent presentation skills in virtual environments.
• Exceptional verbal and written communication skills.
• Experience in telehealth or concierge healthcare settings.
• Bilingual (English and French)

Job Details

• Job Type: Full-time, Part-Time
• Expected Hours: 20-40 hours per week, 5pm-8pm and weekends
• Schedule: Monday to Friday after hours and weekends
• Work Location: Remote

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Part-time
• Job function: Health Care Provider
• Industries: Hospitals and Health Care