Client Advocate PCAP

002 Sea Mar Community Health Center; Vancouver; On-site; CAD 52,000 - 64,000; Full time

Job summary

Sea Mar Community Health Centers in Vancouver seeks a dedicated case manager to support prenatal families and high-risk mothers, coordinating housing and community services and maintaining confidential records to promote client independence.

Requirements include a Bachelor’s Degree, strong communication and organizational skills, and comfort handling sensitive issues. The role emphasizes client advocacy and teamwork within program policies.

Qualifications

• Bachelor's Degree required.
• Ability to conduct interviews covering extremely sensitive and confidential issues.
• Excellent written and oral communication skills.
• Strong organizational and time management skills.
• Computer proficiency (Word, Excel).

Responsibilities

• Assist clients in setting goals and monitor progress.
• Provide outreach services to engage clients with community agencies.
• Perform case management and maintain confidential records.
• Conduct home visits approximately twice per month.
• Attend weekly supervision and staff meetings.

Skills

Communication skills

Organizational skills

Computer literacy

Education

Bachelor's Degree

Tools

Word

Excel

Job description

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position:

Sea Mar is a mandatory COVID-19 and flu vaccine organization

Duties and Responsibilities

As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances self-worth. Sea Mar is an advocate for its clients and aims to achieve industry-leading, client-centered, culturally-aware services. Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an excellent client experience by:

• Understanding and empathizing with client needs
• Surpassing client expectations
• Demonstrating a high level of integrity
• Exhibiting compassion and commitment
• Advocating for social justice
• Taking pride in individual work as well as that of the team
• Continually learning to stay current with industry standards, best practices and technology

As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily.

• Performs case management activities according to PCAP policies and procedures in a highly confidential and professional manner.
• Manage a caseload of 15-20 clients and their families.
• Conduct home visits as clinically necessary (approximately twice per month).

Job Description

• Assist clients in setting goals based on their individual needs assessments, and in identifying steps to achieve their goals; monitor progress.
• Provide outreach services to engage and connect clients with the community agencies that will help meet their needs and goals.
• Utilizes community and natural supports to supplement services, with the intent to better integrate the consumer into their community, and to eventually graduate the client from services when possible and clinically indicated.
• Administer clinical assessment instruments dealing with highly sensitive and confidential information, according to PCAP policies and procedures.
• Collect and enter data online.
• Coordinate scheduling and attend case staffing's and appointments with community providers with whom client is involved. Maintain regular contact with client's network of service providers.
• Provide housing support/case management services and documentation as required for housing subcontracts and working agreements.
• Attend and participate in weekly individual supervision with site Clinical Supervisor to discuss client needs, goals and issues.
• Participate in weekly staff meetings with team to evaluate client and program progress.
• Provide outreach services to locate missing clients and engage them with the program.
• Participate in required training.
• Obtain and maintain current CPR, Infant CPR, and First Aid Certification.
• Contribute to report writing, trainings, and presentations as needed.
• Maintains the safety, security, and confidentiality of consumers and their families
• Works collaboratively with co-workers and with personnel from other agencies with whom we interact.
• Works effectively and efficiently in the field with little supervision, with the ability to manage time effectively and prioritize and problem solve in crisis situations.

Qualifications

• A strong commitment to the right of each consumer to have access to helpful, competent, and individually tailored support and services.
• A strong commitment to working collaboratively, assertively and interdependently with co-workers.
• Promotes and respects the worth and dignity of the consumer. Promotes and reinforces the consumer's functioning within the community.
• Experience on issues/projects working with prenatal substance abuse or equivalent combination of education and work experience.
• Demonstrated ability to effectively engage with high-risk mothers and their families.
• Ability to conduct interviews covering extremely sensitive and confidential issues.
• Strong organizational and time management skills.
• Excellent written and oral communication skills.
• Computer proficiency (Word, Excel).
• Strongly encourage individuals with life experience dealing with substance abuse issues or other relevant issues to apply.
• Must complete an annual clinical competency test as a client advocate.

Education, Certificates, Licenses, Registrations, and Medical Screening

• Bachelor's Degree