Assistant Shop Manager, Holt Renfrew Bloor Street

Max Mara Fashion Group; Canada; On-site; CAD 45,000 - 70,000; Full time

Job summary

Max Mara Fashion Group in Canada is seeking an experienced Assistant Store Manager to partner with the Business Manager to drive sales and deliver the elevated luxury experience across the store.

You will lead by example on the shop floor, build a loyal client base, and collaborate with Bloomingdale's leadership to execute business strategies, manage inventory, and uphold visual standards.

Qualifications

• Bachelor's degree preferred but not required.
• 3–5 years of luxury retail management experience.
• Proven ability to drive sales while delivering elevated client experiences.
• Strong leadership and communication skills.
• Proficiency with retail systems, Microsoft Office, and POS technology.

Responsibilities

• Deliver an exceptional luxury shopping experience through service excellence.
• Grow a loyal client base via proactive outreach and personalized service.
• Resolve client service opportunities while upholding Max Mara standards.
• Ensure every client interaction reflects brand values.
• Partner with the Business Manager to drive sales and meet objectives.
• Build relationships with Bloomingdale's selling managers and executives.
• Coach staff with product knowledge and styling expertise.
• Lead on-floor with a collaborative, accountable culture.
• Support sales strategies, monitor KPIs, and act on opportunities.
• Assist in inventory management, replenishment, and omni-channel moves.
• Execute visual merchandising standards with the VM team.
• Contribute to events, trunk shows, styling appointments, and client activations.
• Perform other duties to support business success.

Skills

Sales leadership

Client relationships

Team leadership

Retail analytics

POS technology

Education

Bachelor's degree

Tools

POS technology

Retail systems

Microsoft Office

Job description

Max Mara is seeking an experienced Assistant Store Manager to partner closely with the Business Manager in driving business growth while delivering the elevated luxury experience that defines the Max Mara brand.

This role is instrumental in achieving sales objectives, strengthening partnerships with Holt Renfrew leadership, cultivating client relationships, and supporting all aspects of daily business operations.

Key Responsibilities

Customer Experience

• Deliver an exceptional luxury shopping experience by leading through service excellence.
• Build, maintain, and grow a loyal client base through proactive outreach, relationship management, and personalized service.
• Resolve client service opportunities while reinforcing Max Mara's luxury standards.
• Ensure every client interaction reflects Max Mara's brand values, heritage, and commitment to excellence.

Leadership & Business Partnership

• Partner with the Business Manager to drive sales performance and achieve business objectives.
• Build strong relationships with Bloomingdale's Selling Managers, Department Managers, Executive Management, Personal Shopping, and support teams.
• Influence selling behaviors by providing product knowledge, styling expertise, and ongoing support to Bloomingdale's associates.
• Lead by example on the sales floor while fostering a culture of collaboration, accountability, and excellence.

Sales & Business Performance

• Support the execution of business strategies that drive sales, profitability, and productivity.
• Monitor daily business performance and key performance indicators, identifying opportunities and implementing action plans.
• Analyze sales trends, client insights, and business metrics to maximize selling opportunities.
• Support in-store events, trunk shows, styling appointments, and client activations.

Operations

• Support all aspects of daily business operations while ensuring compliance with Max Mara and Bloomingdale's operational standards.
• Maintain inventory accuracy and minimize shrink.
• Assist in managing inventory levels to maximize selling opportunities.
• Execute replenishment, stock organization, inventory movements, and omni-channel initiatives.
• Assist with VDF, DTC, and B2E fulfillment and oversight.
• Execute and maintain visual merchandising standards in partnership with the Visual Merchandising team.
• Ensure merchandise presentation reflects Max Mara's luxury image and seasonal direction.
• Maintain comprehensive product knowledge and communicate seasonal updates effectively.

Cross-Functional Collaboration

• Partner with Bloomingdale's leadership to support successful execution of Max Mara business initiatives.
• Collaborate with Retail Operations, Buying, Planning, Visual Merchandising, and Corporate partners.
• Build strong relationships across business partners to maximize client experience, operational excellence, and commercial performance.

Additional Responsibilities

• Perform other duties as assigned to support the overall success of the business.

Qualifications

• Bachelor's degree preferred but not required.
• 3–5 years of retail management experience required; luxury ready-to-wear experience strongly preferred.
• Proven ability to drive sales while delivering an elevated luxury client experience.
• Demonstrated success building collaborative partnerships and influencing business results within a department store or luxury retail environment.
• Strong leadership, interpersonal, organizational, and communication skills.
• Excellent business acumen with the ability to analyze performance and develop action plans.
• Strong problem-solving, conflict resolution, and decision‑making skills.
• Proficiency with retail systems, Microsoft Office, and POS technology.
• Ability to work independently and collaboratively in a fast‑paced luxury retail environment.

Max Mara is an Equal Opportunity Employer. M/F/D/V.