Senior Client Advisor - Oakridge, Vancouver

Fendi Italia Srl; Vancouver; Hybrid; CAD 36,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Bonus structure

Paid time off

Holiday pay

401k plan

Retirement plan with employer contrib.

Job summary

Fendi Italia Srl in Vancouver seeks a Senior Client Advisor to deliver outstanding service, exceed sales targets, and mentor fellow associates. You will leverage luxury product knowledge, brand standards, and CRM tools to build a premier client experience.

You will partner with leadership to manage stock, maintain client books, and uphold visual standards while training new staff. Flexibility for evenings, weekends, and holidays is required to support peak times.

Qualifications

• Minimum 5 years’ experience in luxury retail
• Excellent interpersonal and written communication skills
• Ability to advise a team and mentor colleagues
• Strong customer service and sales focus
• Proficient with POS systems and inventory functions

Responsibilities

• Deliver outstanding customer service and exceed sales goals
• Mentor and train other Client Advisors
• Develop and maintain a VIP client book and CRM database
• Ensure stock levels and visual standards are maintained
• Handle special requests, repairs, and returns
• Maintain accurate inventory and cycle counts
• Open/close store and participate in morning meetings

Skills

Luxury retail

Interpersonal skills

Digital literacy

Team leadership

CRM tools

POS system

Education

High School Diploma

Tools

POS system

CRM tools

Inventory management

Job description

Reference:

FEND04652

Job title:

The Senior Client Advisor is responsible for providing outstanding customer service, exceeding their sales goals, and mentoring the other sales associates. Through product knowledge, elevated operational foresight, they will build an outstanding internal and external client experience and supports Fendi's dedication to excellence.

Job responsibilities:

Business Development:

• Analyze individual business, propose, and implement action plans to improve results, generate sales crafting new clients and reactivating former ones.
• Work closely with the leadership team to ensure that appropriate stock and assortment levels are available.
• Continuously empower sales staff to meet assigned sales and performance-based goals; including lead by example in sales.
• Build and maintain client book; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, improve relationships and drive business.
• Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).
• Must maintain open/ongoing communication and positive relationship with store management, peers and other levels of company personnel.
• Achieve top seller status: the highest performance in high-end sales, and the highest in Peekaboo sales, thus overall highest in volume.

Client Management:

• Lead customer service quality, to meet customer expectations by offering excellent customer service standards.
• Develop dedicated Fendi customers, implement appropriate CRM tools and maintain customer database.
• Act as brand ambassador to strengthen/build relationships with VIP clientele/prospect customers.
• Achieve positive Mystery Shop results.
• Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
• Proficient and accurate use of POS system and other software as the need arises, updating customer database.

Operations Excellence:

• Complete all vital administrative paperwork (i.e. transfers, consignments, reservations, etc…) in a timely manner.
• Review and submit sales and operational reports to management in adherence to company’s critical metrics and policies.
• Ensure maintenance of cycle counts, inventory accuracy and shrink requirements in department as advised.
• Follow all company policies and procedures.
• Know the best sellers and have them on display all the time. Replenish sell through of stock.
• Perform regular store maintenance functions as needed or assigned.
• May have responsibility for opening/closing the store as needed, including morning team meeting.
• Assist in maintaining visual standards with direction from VM, corporate and management.
• Follow Health & Safety guidelines.

Profile:

• Minimum 5 years’ experience, luxury retail preferred
• Minimum High School Degree
• Strong drive for results; goal oriented
• Excellent interpersonal skills: the ability to communicate optimally both verbally and in writing
• Ability to use POS system and its inventory management functions
• Organizational and strong digital literacy required: technologically savvy
• Ability to advise a team
• Foreign language skills are a plus
• Ability to work collaboratively in a team environment
• Ability to lift boxes / weight up to 10 lbs
• Must have flexible availability: some nights, weekends, and holidays nn

Additional information:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

The base compensation for this role is $26 hourly plus commission. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.