Front Counter Clerk

City of Nanaimo; Nanaimo; On-site; CAD 41,000 - 45,000; Part time

Job summary

City of Nanaimo seeks a permanent part-time Front Counter Clerk to support police operations and the public at the front counter, processing documents and interpreting statutes and bylaws. The position reports to Operations Support Supervisor and requires reliability and discretion in public interactions.

Applicants must have Grade 12 and at least 2 years of related experience. Enhanced Reliability Status is required as a condition of employment.

Qualifications

• Completion of Grade 12 or equivalent.
• Minimum 2 years' related experience in law enforcement or administrative office.
• Ability to obtain Enhanced Reliability Status per Government of Canada directive.
• Provide a complete 5-year verifiable history with no unexplained gaps.

Responsibilities

• Process documents and provide police information and interpretation related to statutes and bylaws.
• Assist police agencies and the public at front counter.
• Respond to inquiries with professional demeanor.

Education

Grade 12

Job description

Front Counter Clerk

DiscoverNanaimo - One of the oldest cities on Canada's west coast, the City of Nanaimo is a growing, livable urban centre that still maintains its historic charm. Situated between the mountains and the ocean on the east coast of Vancouver Island, Nanaimo is a short ferry trip away from Metro Vancouver, and a 90 minute drive from Victoria. Nanaimo is truly an extraordinary community that is home to Vancouver Island University and is rich in parks, recreational, cultural and social amenities.

Position Overview

The City of Nanaimo is seeking a permanent part-time Front Counter Clerk. Reporting to the Operations Support Supervisor, the incumbent assists other police agencies and the general public by processing documents and providing police information and interpretation relating to Provincial and Federal statutes, regulations, and municipal bylaws.

Qualifications

Applicants must have completion of Grade 12 and a minimum 2 years’ related experience in a law enforcement or administrative office, including experience dealing with challenging public interactions. An equivalent combination of education and experience may be considered. The successful candidate must be able to obtain and maintain Enhanced Reliability Status as a condition of employment, in accordance with the Government of Canada’s Directive on Security Screening. Applicants must provide a complete and verifiable five (5) year history, including residences, employment, education, and other activities, with no unexplained gaps. Periods of six (6) consecutive months or more spent outside Canada must be disclosed and may require additional verification. Screening may include identity verification, criminal record checks, reference checks, credit check, and other background inquiries relevant to the position.

Additional Information

This is a CUPE bargaining unit position based on a 21-hour work week, and subject to Article 1(d) - Probationary Period as set out in the Union Collective Agreement. The hourly wage is $38.28, increasing to $40.30 after 60 working days (Jan 2026 Rates). The wage level for this position is subject to confirmation under a union/management jointly negotiated job evaluation plan.

The City of Nanaimo is an inclusive employer that values diversity and invites applications from all qualified individuals who are legally entitled to work in Canada. We thank all applicants in advance for their interest; however, only those selected for further consideration will be contacted. If shortlisted for the role and need an accommodation within the hiring process, we would be pleased to discuss how best to accommodate your needs.

Posting Date August 12, 2026

Application Deadline August 26, 2026 4:30pm

Contact Information

Human Resources

City of Nanaimo

2nd Floor, 455 Wallace Street

Nanaimo, BC V9R 5J6

Phone: [phone]

Fax: [phone]