Clerk III

City of Vancouver; Vancouver; Hybrid; Full time

Job summary

Join the City of Vancouver as a Hybrid Clerk, providing vital administrative and customer service support to enhance the efficiency of Real Estate, Environment, and Facilities Management. This role involves managing service requests, invoices, and facilitating communication between various stakeholders. Ideal candidates will possess strong organizational skills and experience in building maintenance or operations. The position offers a hybrid work schedule and is part of a diverse and inclusive team dedicated to serving the community.

Qualifications

• Experience in building maintenance or operations.
• Experience in maintenance management software applications.

Responsibilities

• Provides administrative support to Real Estate, Environment and Facilities Management.
• Manages service requests and invoice processing.
• Logs service requests and updates work order status.

Skills

Customer Service

Problem Solving

Communication

Organizational Skills

Education

Completion of the 12th school grade

Tools

SAP PM

Microsoft Office

Job description

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable and environmentally sustainable cities . Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and engaging workplace. Working at the City of Vancouver and within the public service can be a rewarding career where you play a key role in ensuring impartial and equitable access to services, upholding ethical governance, and addressing the needs of citizens with integrity and dedication.

Main Purpose and Function

Provides administrative clerical and customer service support to Real Estate, Environment and Facilities Management. Hybrid Clerk functions as operational and administrative support to functional REFM teams ensuring work dispatch, time entry oversight, invoice management (internal sources and key external vendors) and stakeholder engagement needs are met. A liaison and subject matter expert in connecting users, navigating key systems and supporting managers and supervisors through various administrative tasks and maintenance support functions.

Specific Duties / Responsibilities

• Receives service calls with varying level of complexity from a wide variety of stakeholders. Reviews and ascertains the information provided, prompt clients for additional relevant information, then evaluates and prioritizes the REFM response for various work functions.
• Following an established protocol, provides triage prioritization Work Control work management functions such as dispatching work orders, managing invoice payments and processing time entry & audits
• Assigns cost accounting requirements specific to each request and codes appropriately inputting data into the Work Flow Management system adhering to governed processes
• Directs routine service requests & invoices to various REFM or Parks Operations business units leveraging systems such as SAP, AP Flow and BI Tools
• Directs & routes service request and invoices that are not a REFM responsibility to the appropriate City department or business user
• Logs non-routine, non-maintenance or production service requests and looks for direction as to next steps
• Assesses and provides recommendations regarding service methods based on departmental practices, policy and processes. Determines the appropriate service agency (internal or external) and what level of engagement is needed from a support standpoint
• Arranges for access to City facilities by internal & external agencies
• Updates the status of work requests in the system for internally and externally managed work as assigned
• Receives and responds to requests / inquiries regarding the status of work requests and invoices
• Follows up with REFM and Parks Operations on administrative support functions
• Provides feedback on the Work Control process and makes recommendations on changes
• Controls access to the Evans Yard office and provides general reception for visitors
• Receives and closes out work orders including :

Verification of data

• Matching material and contract service reports with work orders
• Inputting material, labour and contract costs through invoice management
• Updating work order status for internal stakeholder support and on behalf of centrally managed vendor work
• Leveraging tools and systems to make informed decisions Entering field notes from maintenance or service staff
• Coordinating any follow-up action or inspection
• Advising the Manager or any irregularities regarding type of work, cost, schedule or
• methodology
• Provides metrics and reports to senior management in support of the Departmental Service Plan including :

Number of service requests or invoice volumes

• Costs incurred by REFM or Park Board business units and REFM managed vendors
• Number of service requests rejected
• Number of maintenance work orders through Cov work group and vendors
• Completion rate of maintenance work orders
• Completes time entry, reviews and validates time entry reports, ensuring that they meet time entry standards, especially as they apply to REFM trade shops.
• Create shopping carts and complete shopping requests on behalf of the managers (SOBOs)
• Reconciles P-card statements against PM Work Orders in SAP, especially from REFM trade shop staff
• Supports and centralizes onboarding practices, staff accesses and office footprint space mapping
• Creates & coordinates larger scale meetings and manages meeting minutes for core department meetings
• Other duties / responsibilities as assigned.

Education and Experience :

• Completion of the 12th school grade.
• Sound related experience in building maintenance or building operations
• Experience in operating call reception, work control centre or maintenance management software application systems for service request, invoicing or work orders

Knowledge, Skills and Abilities :

• Ability to make decisions regarding priority of emergency response in a timely and effective manner
• Working knowledge of industry standard maintenance practices
• Working knowledge of building systems including HVAC, electrical and mechanical components, and associated trades emergency response procedures
• Invoice processing & analysis, vendor (external stakeholder) management and BI Reporting
• Effective problem solving skills and critical thinking
• Customer Service skills : Able to quickly develop rapport with clients and to foster effective relationships with customers
• Working knowledge of Microsoft Office applications, Power Point, and Visio.
• Knowledge and experience using computerized maintenance management or call centre software applications such as SAP PM
• Completed time entry courses through CityLearn and eligibility to get access to the SAP time entry system
• Very effective verbal and written English communication and math skills
• Excellent organizational and multitasking skills
• Ability to work with a moderate level of independence and to work alone with limited direct supervision
• Work effectively independently and collaboratively in a team environment.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work a hybrid work week from locations that are a daily commutable distance from their work at a City worksite. At this time this position is eligible to be part of the Flexible Work Program.

Business Unit / Department : RealEstate Env & Fac Mgmt (1100)

Affiliation : CUPE 15 Non Pks

Employment Type : Regular Full Time

Position Start Date : June, 2025

Salary Information : Pay Grade GR-017 : $31.66to $37.2per hour

Application Close : May 25, 2025

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve . Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more aboutour commitment to diversity and inclusion .

Before you click Apply now

Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date.

In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.