Care Access Representative -UNCPN UNC Pediatrics of Cary

UNC Health Care; Morrisville; Remote; Full time

Job summary

Join a leading healthcare organization as a Care Access Representative in Morrisville. You will be the first point of contact for patients, assisting with registration, scheduling appointments, and ensuring accurate patient information. This full-time role offers a supportive work environment and opportunities for growth within the organization.

Qualifications

• One year of customer service and/or clerical experience.

Responsibilities

• Serves as the first point of contact for patients and staff.
• Schedules outpatient appointments and verifies patient information.
• Ensures excellent customer service in a high call volume environment.

Skills

Customer Service

Communication

Education

High School Diploma or GED

Job description

Job Description

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary: The Care Access Representative serves as the first point of contact for the patient community, staff, and physicians. This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, and transferring calls to appropriate personnel and coordinating communication between business units.

Responsibilities:
1. Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy, high call volume work environment. Meets call quality standards.
2. Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Follows patient scheduling established workflows in Epic.
3. Answers telephones, directs calls, takes and delivers telephone encounters in Epic.
4. Schedules all new and follow-up patient appointments as required for a subset of clinics. Attempt to reschedule cancellations whenever possible.
5. Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers
6. Actively participates in departmental QA by applying call feedback, making a personal effort to reduce individual errors, and making corrections.
7. Complete other administrative work as needed

Other Information

Other information:
Education Requirements:
* High School Diploma or GED
Licensure/Certification Requirements:
Professional Experience Requirements:
* One (1) years of customer service and/or clerical experience
Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: UNCPN UNC Pediatrics of Cary

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $17.94 - $25.25 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Remote

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.