Clerk III

Covenant Health Canada; Edmonton; On-site; CAD 32,000 - 39,000; Full time

Job summary

Covenant Health is seeking a Clerk III to provide compassionate clerical support in the Psychiatric Outpatient Clinic at Grey Nuns Community Hospital in Edmonton.

You will interact with patients and families, answer phones, manage waiting areas, schedule appointments, assist with prescription refills, and fax information while ensuring confidentiality and teamwork with psychiatrists.

Qualifications

• High School diploma or recognized equivalent required.
• Grade XII required with secretarial skills.
• Medical Terminology required.
• Two (2) to three (3) years previous reception/secretarial experience required.
• Post secondary training in Secretarial Arts Course preferred.
• Ability to work in an extremely high paced environment with constant interruption required.
• Working knowledge of Microsoft Word, PowerPoint and Excel.
• Minimum typing speed 40 words per minute.
• Excellent interpersonal skills in dealing with the public.
• Possesses strong and effective communication skills.
• Must have an interest in working with mental health and addictions populations.

Responsibilities

• Answer telephone inquiries.
• Manage the waiting room.
• Schedule medical appointments.
• Assist with pharmacy prescription refills.
• Fax medical information.
• Collaborate with psychiatrists and other healthcare professionals.
• Maintain confidentiality and privacy of sensitive information.

Skills

Communication

Organization

Patient focus

Confidentiality

Education

Grade XII with secretarial skills

Post secondary training in Secretarial Arts

Tools

Microsoft Word

PowerPoint

Excel

Job description

Are you looking for a place where people truly matter? At Covenant Health, we believe our team is what makes us special. Recognized as one of Alberta’s Top Employers, we offer a workplace where you can grow, feel supported and make a meaningful difference.Join our outpatient psychiatric clinic at the Grey Nuns Community Hospital. As a Clerk III, you will provide compassionate, respectful, and professional support to clients and families during some of their most vulnerable moments. Your responsibilities will include answering telephone inquiries, managing the waiting room, scheduling medical appointments, assisting with pharmacy prescription refills, faxing medical information, and collaborating closely with psychiatrists and other healthcare professionals.You will interact directly with patients and families, helping to create a welcoming and supportive environment while contributing to their recovery journey. The role also requires strong organizational skills, attention to detail, effective communication, and strict adherence to confidentiality and privacy expectations when handling sensitive medical information. Join us in delivering high-quality mental health care grounded in the Mission, Vision, and Values of Covenant Health. Please note: Classifications Under Review.

Description:

The Clerk III provides a wide range of clerical support, with varying duties depending on the specified program/department. The Clerk III performs these tasks in accordance with established standards, and the Mission, Vision, Values, policies and procedures of Covenant Health. This position is covered by the terms and conditions of the CUPE 41 Collective Agreement.

• Union: COV CUPE 41
• Unit and Program: Psychiatric Outpatient Clinic - Unit 18
• Primary Location: Grey Nuns Community Hospital
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 06-NOV-2026
• Employee Class: Regular Full Time
• Date Available: 16-NOV-2026
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: As Per Rotation
• Minimum Salary: $23.52
• Maximum Salary: $28.60
• Vehicle Requirement: Not Applicable

• Classification: Clerk III
• Union: COV CUPE 41
• Unit and Program: Psychiatric Outpatient Clinic - Unit 18
• Primary Location: Grey Nuns Community Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 06-NOV-2026
• Employee Class: Regular Full Time
• Date Available: 16-NOV-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: As Per Rotation
• Minimum Salary: $23.52
• Maximum Salary: $28.60
• Vehicle Requirement: Not Applicable

Required Qualifications:

High School diploma or recognized equivalent required.

Additional Required Qualifications:

Grade XII required with secretarial skills. Medical Terminology required. Two (2) to three (3) years previous reception/secretarial experience required.

Preferred Qualifications:

Post secondary training in Secretarial Arts Course preferred. Ability to work in an extremely high paced environment with constant interruption required. Working knowledge of Microsoft Word, PowerPoint and Excel. Minimum typing speed 40 words per minute. Excellent interpersonal skills in dealing with the public. Possesses strong and effective communication skills.Must have an interest in working with mental health and addictions populations.

Hiring Requirements

The following must be provided prior to your first day of work:

Security Screening : As a condition of employment, all employees are required to provide a satisfactory Criminal Record Check and to disclose of previous convictions, record suspensions or pardons received for charges of sexual assault or other sexual offences to Covenant Health prior to commencement of any work, including training or orientation shifts.

Be the Difference

Covenant Health invites you to be the difference in people's lives, your career, and your community. Guided by faith‑based values, integrity, and compassion, every role contributes to person‑centered care and a deeper purpose. Employees are supported through mentorship, education, and growth opportunities, working with inclusive teams that value collaboration and belonging. Together, Covenant Health advances healthcare innovation and shapes a healthier, more compassionate future for Alberta and beyond.

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