clerk, hotel front desk

BRACKLEY BEACH NORTHWINDS; Brackley Beach; On-site; CAD 30,000 - 50,000; Full time

Job summary

Join a vibrant hotel team at an established resort where you will play a key role in delivering exceptional customer service. As a front desk clerk, you will be the first point of contact for guests, ensuring a seamless check-in and check-out experience. Your responsibilities will include managing reservations, providing information about local attractions, and assisting guests with special needs. This position offers a unique opportunity to work in a dynamic environment, where you can grow your skills and contribute to creating memorable experiences for visitors in a beautiful coastal setting.

Qualifications

• Ability to register guests and manage room assignments.
• Strong communication skills for providing information and assistance.

Responsibilities

• Register arriving guests and assign rooms efficiently.
• Process reservations and provide information about hotel services.

Skills

Customer Service

Communication Skills

Clerical Skills

Education

High School Diploma

Job description

• Experience: Will train

Work setting

• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs

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BRACKLEY BEACH NORTHWINDS in Brackley Beach, PE