Clerk - 4, Emergency

Peterborough Regional Health Centre; Peterborough; On-site; CAD 42,000 - 45,000; Full time

Benefits offered by this job

On-site gym

Learning & development

Health and wellness perks

Job summary

Peterborough Regional Health Centre is seeking a Clerk for the Emergency Department on a temporary term. The role supports the ED team with registration, data entry and coordination, enabling clinical staff to focus on patient care.

A Medical Office Support Certification or equivalent experience is required, and Ward Clerk background is preferred. The position emphasizes confidentiality, strong communication, accuracy, and the ability to work in a fast-paced hospital setting, with Epic and

Qualifications

• Successful completion of a Medical Office Support Staff Certification, or an equivalent combination of education and work experience.
• Experience as Ward Clerk is preferred.
• Demonstrated knowledge of the Microsoft Office suite and good computer skills.
• Ability to maintain confidentiality and follow privacy regulations.

Responsibilities

• Provides support to the Emergency Department team, assisting and coordinating unit functions to allow clinicians to deliver direct patient care.
• Handles registration, data entry, data audits and review tasks.
• Maintains accuracy, confidentiality and timely communication in a fast-paced environment.

Skills

Customer focus

Communication skills

Independent work

Teamwork

Time management

Education

Medical Office Support Certification

Tools

Microsoft Office

Epic

Critical systems

Job description

Position:Clerk - 4, EmergencyDepartment:AC EmergencyPosition Status:Temporary (Fixed Term)Time Type:Full timeTemporary Contract End Date:2027-10-04Union:OPSEU CLERICAL 345 (Ontario Public Service Employees Union Clerical 345)Location:Peterborough, ONLanguage:EnglishSalary:$30.66 - $32.90per hourTHE PRHC DIFFERENCE:Peterborough Regional Health Centre (PRHC) is a regional hospital delivering acute healthcare to a rapidly growing population of more than 300,000 in Peterborough and the surrounding communities, including the First Nations of Curve Lake, Hiawatha and Alderville.With an annual budget of nearly $390 million, and a proud local history extending back over a century, PRHC has nearly 500 inpatient beds and offers a wide range of services, including specialized programs in renal, stroke, cardiac, cancer care, vascular surgery and mental health & addictions.PRHC is located in Peterborough, Ontario, Canada a 90-minute drive north-east of Toronto. We are the region’s largest employer with more than 3,100 staff, 450 physicians with privileges, and a core group of 250 volunteersAs a member of the PRHC team, you will be part of an exceptional working environment – a forum to share knowledge, to lead and learn, to develop talents, relationships and careers, and a culture that recognizes and celebrates the efforts and achievements of its people.PRHC is proud to be recognized as one of the top 20 employers nationwide in the healthcare and social services category, and 199 overall among 300 Canadian employers across all sectors, on the Canada’s Best Employers list released by Forbes in 2025.What We OfferWe're committed to supporting our people with meaningful rewards and experiences, which may include:A competitive total rewards package aligned with the positionPension plan with employer contributions for eligible rolesHealth, wellness, and lifestyle perks, including fitness memberships and travel savingsOn site gym 24/7 free to all employeesOngoing learning and development opportunities to support your growthHOURS OF WORK:The stated hours of work are approximate as schedules are subject to change with the operational needs of the Health Centre. Changes made to hours of work will follow the terms of the applicable collective agreement, company policy and/or legislation.Approximate # of hours: 37.5 hoursType of Shifts: Days, Evenings, Nights, Weekends & HolidaysWHAT YOU’LL DO:Provides support to the Emergency Department team, working in all areas of the department to assist and coordinate unit functions allowing clinical staff to provide direct patient care. Clerical staff perform many functions in the department including registration, order entry, data audits and review, etc.WHAT YOU’LL BRING:Successful completion of a Medical Office Support Staff Certification, or an equivalent combination of education and work experience.Previous Ward Clerk experience preferred.WHO YOU ARE:Demonstrated basic knowledge of the Microsoft office suite and good computer skillsDemonstrated customer focused/driven attitude and positive customer philosophyAccurate keyboarding skills (40 wpm)Able to use standard office equipment including a computer, laser printer, label printer, fax machine, multifunction photocopier, calculator, and telephone. (Option to add other department specific equipment to the list)Demonstrated ability to maintain a high degree of confidentiality and follow current privacy regulations.Excellent written, verbal and listening communication skillsDemonstrated ability to communicate effectively over the telephone, with patients/families, staff and physicians and the communityDemonstrated ability to work independently and use good judgement when making decisionsDemonstrated good team work skills and ability to work collaboratively and promote a positive attitude within the teamExcellent organizational, problem solving and time management skills in a fast-paced environmentDemonstrated knowledge of medical terminology and abbreviationsDemonstrated ability to work with precision and accuracy with attention to detailExcellent interpersonal skills and demonstrated patience and flexibility to support multiple client demandsDemonstrated commitment to supporting an inclusive, non-judgmental workplace, welcoming all people of all backgroundsDemonstrated ability to prioritize and multi-task when facing multiple demands in a fast-paced environmentDemonstrated ability to maintain good attendance and punctualityAbility to remain calm during emergency situations and carefully follow code proceduresDemonstrated ability to complete work accurately and meet deadlinesAbility to handle stressful situations.Experience with Epic and Critical systems considered an assetThis position is for a current vacancy.OUR COMMITMENT:At PRHC, we take great pride in maintaining an inclusive culture of respect and a diverse workforce that reflects the community we serve. We do this because we understand that bringing different perspectives and backgrounds to the fulfillment of our mission, vision and values makes us better.We invite all interested individuals to apply and encourage applications from members of all equity-deserving communities, including those who identify as Indigenous, black, racialized, women, people with disabilities and people with diverse gender identities, expressions, and sexual orientations. Even if your past experience doesn’t quite align with every qualification on this position, we still encourage you to apply as you may be the right candidate for another role within our organization.Peterborough Regional Health Centre is committed to creating and maintaining an inclusive and accessible environment that is in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Should you require accommodation through the recruitment and selection process, please notify us by indicating this on your application form and upon initial contact by our recruitment team. This will ensure that we can tailor the recruitment process to meet your accommodation needs.Thank you for your interest in the opportunity at PRHC. If you are selected to move forward in the recruitment process, you will be contacted by a member of the Talent Acquisition team.