Clerk - 4, Emergency

Prhc; Peterborough; Hybrid; CAD 43,000 - 45,000; Full time

Benefits offered by this job

On site gym 24/7 free to all employees

Pension plan with employer contrib.

Health, wellness & travel perks

Ongoing learning and development

Job summary

Peterborough Regional Health Centre (PRHC) seeks a Clerk for the Emergency Department to provide comprehensive clerical support and patient data management. The role includes registration, order entry, data audits and maintaining confidentiality in a fast-paced environment.

Successful candidates will have a Medical Office Support Certification or equivalent, proficiency with Microsoft Office, and strong communication skills.

Qualifications

• Completion of Medical Office Support Certification or equivalent work experience.
• Strong Microsoft Office skills and data-entry accuracy.
• Excellent written and verbal communication.

Responsibilities

• Provide clerical support to Emergency Department team.
• Register patients, process orders, and perform data audits.
• Maintain confidentiality and handle multiple tasks in a fast-paced environment.

Skills

MS Office

Customer service

Keyboarding 40 wpm

Data accuracy

Education

Medical Office Support Certification

Tools

Epic systems

Critical systems

Job description

Position: Clerk - 4, Emergency Department: AC Emergency Position Status: Temporary (Fixed Term) Time Type: Full time Temporary Contract End Date: 2027-10-04 Union: OPSEU CLERICAL 345 (Ontario Public Service Employees Union Clerical 345) Location: Peterborough, ON Language: English Salary: $30.66 - $32.90 per hour

THE PRHC DIFFERENCE: Peterborough Regional Health Centre (PRHC) is a regional hospital delivering acute healthcare to a rapidly growing population of more than 300,000 in Peterborough and the surrounding communities, including the First Nations of Curve Lake, Hiawatha and Alderville. With an annual budget of nearly $390 million, and a proud local history extending back over a century, PRHC has nearly 500 inpatient beds and offers a wide range of services, including specialized programs in renal, stroke, cardiac, cancer care, vascular surgery and mental health & addictions.

PRHC is located in Peterborough, Ontario, Canada a 90-minute drive north-east of Toronto. We are the region’s largest employer with more than 3,100 staff, 450 physicians with privileges, and a core group of 250 volunteers. As a member of the PRHC team, you will be part of an exceptional working environment – a forum to share knowledge, to lead and learn, to develop talents, relationships and careers, and a culture that recognizes and celebrates the efforts and achievements of its people.

PRHC is proud to be recognized as one of the top 20 employers nationwide in the healthcare and social services category, and 199 overall among 300 Canadian employers across all sectors, on the Canada’s Best Employers list released by Forbes in 2025.

What We Offer

• A competitive total rewards package aligned with the position
• Pension plan with employer contributions for eligible roles
• Health, wellness, and lifestyle perks, including fitness memberships and travel savings
• On site gym 24/7 free to all employees
• Ongoing learning and development opportunities to support your growth

HOURS OF WORK

The stated hours of work are approximate as schedules are subject to change with the operational needs of the Health Centre. Changes made to hours of work will follow the terms of the applicable collective agreement, company policy and/or legislation. Approximate # of hours: 37.5 hours Type of Shifts: Days, Evenings, Nights, Weekends & Holidays

WHAT YOU’LL DO

Provides support to the Emergency Department team, working in all areas of the department to assist and coordinate unit functions allowing clinical staff to provide direct patient care. Clerical staff perform many functions in the department including registration, order entry, data audits and review, etc.

WHAT YOU’LL BRING

Successful completion of a Medical Office Support Staff Certification, or an equivalent combination of education and work experience. Previous Ward Clerk experience preferred.

WHO YOU ARE

• Demonstrated basic knowledge of the Microsoft office suite and good computer skills
• Demonstrated customer focused/driven attitude and positive customer philosophy
• Accurate keyboarding skills (40 wpm)
• Able to use standard office equipment including a computer, laser printer, label printer, fax machine, multifunction photocopier, calculator, and telephone. (Option to add other department specific equipment to the list)
• Demonstrated ability to maintain a high degree of confidentiality and follow current privacy regulations.
• Excellent written, verbal and listening communication skills
• Demonstrated ability to communicate effectively over the telephone, with patients/families, staff and physicians and the community
• Demonstrated ability to work independently and use good judgement when making decisions
• Demonstrated good team work skills and ability to work collaboratively and promote a positive attitude within the team
• Excellent organizational, problem solving and time management skills in a fast-paced environment
• Demonstrated knowledge of medical terminology and abbreviations
• Demonstrated ability to work with precision and accuracy with attention to detail
• Excellent interpersonal skills and demonstrated patience and flexibility to support multiple client demands
• Demonstrated commitment to supporting an inclusive, non-judgmental workplace, welcoming all people of all backgrounds
• Demonstrated ability to prioritize and multi‑task when facing multiple demands in a fast-paced environment
• Demonstrated ability to maintain good attendance and punctuality
• Ability to remain calm during emergency situations and carefully follow code procedures
• Demonstrated ability to complete work accurately and meet deadlines
• Ability to handle stressful situations.
• Experience with Epic and Critical systems considered an asset

OUR COMMITMENT

At PRHC, we take great pride in maintaining an inclusive culture of respect and a diverse workforce that reflects the community we serve. We invite all interested individuals to apply and encourage applications from members of all equity‑deserving communities, including those who identify as Indigenous, black, racialized, women, people with disabilities and people with diverse gender identities, expressions, and sexual orientations. Even if your past experience doesn’t quite align with every qualification on this position, we still encourage you to apply as you may be the right candidate for another role within our organization. Peterborough Regional Health Centre is committed to creating and maintaining an inclusive and accessible environment that is in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Should you require accommodation through the recruitment and selection process, please notify us by indicating this on your application form and upon initial contact by our recruitment team. This will ensure that we can tailor the recruitment process to meet your accommodation needs. Thank you for your interest in the opportunity at PRHC. If you are selected to move forward in the recruitment process, you will be contacted by a member of the Talent Acquisition team.

Work Better PRHC is a regional hospital delivering acute healthcare to a rapidly growing population of more than 300,000 in Peterborough and the surrounding communities, including the First Nations of Curve Lake, Alderville and Hiawatha. The Health Centre is located in Peterborough Ontario, a 90-minute drive north-east of Toronto – and has a proud local history extending back over a century. We are the region’s largest employer with more than 2,900 staff, 400 physicians with privileges and a core group of 250 volunteers. As a member of the PRHC team, you will be part of an exceptional working environment – a forum to share knowledge, to lead and learn, to develop talents, relationships and careers, and a culture that recognizes and celebrates the efforts and achievements of its people.

Live Better In Peterborough, you’ll be as close to the great outdoors as you are to work, schools and other amenities. Cottage country is as close as 20 minutes away. An hour south of Kawartha Highlands Provincial Park and a couple of hours from Algonquin Provincial Park. Here, we boast all the conveniences and comforts that an exceptional quality of life demands. Here, you can have it all. Just 90 minutes from downtown Toronto by car, Peterborough is a unique community unto itself, an established entity with a rich heritage, a thriving culture and bright future. Home to Trent University and Fleming College as well as a burgeoning business sector, the opportunities here abound. Peterborough offers a unique blend of outdoor pursuits and urban amenities right at your doorstep. Our arts and culture community is renowned for its exceptional events, exhibitions and performances, and the city offers a wide array of multicultural cuisine, local cafés, and unique shops.