Clerk 2 - Forensic General Unit A

CAMH; Toronto; On-site; CAD 34,000 - 42,000; Full time

Job summary

CAMH Clerk 2 role focused on delivering administrative, clerical, and reception support to keep clinical teams operating smoothly. You will manage client data, census tracking, and staffing coordination while maintaining strict privacy compliance and accurate records.

The position emphasizes teamwork within a clinical environment, with weekend/holiday coverage and a strong commitment to equity, diversity and inclusion at CAMH.

Qualifications

• Secondary school diploma or equivalent.
• At least 6 months of administrative experience.
• Proficiency with Microsoft Word, Excel, Access, and databases.
• Ability to maintain accurate records and apply policies and procedures.
• Knowledge of privacy legislation and client confidentiality requirements.
• Excellent organizational, time management, and communication skills.
• Ability to work independently in a dynamic, interprofessional environment.
• Ability to work with diverse ethno-racial and cultural backgrounds.

Responsibilities

• Reception & Customer Service - Serve as the first point of contact for staff, clients, and external stakeholders in person and over the phone.
• Respond to inquiries, provide routine information, and elevate issues as needed.
• Maintain professional and courteous communication at all times.
• Administrative & Clerical Support - Perform office functions, including faxing, photocopying, filing, document preparation, and record management.
• Arrange and schedule meetings, prepare agendas, and take minutes.
• Monitor, organize, and order office and clinical supplies.
• Support program activities, evaluation, and research initiatives as required.
• Data & Information Management - Update and maintain client databases and tracking systems.
• Input admissions, visits, staffing, and other operational data accurately.
• Maintain confidentiality and comply with privacy legislation in all data handling activities.
• Staffing Coordination - Coordinate staffing resources, including scheduling, re-assignment, and communication with team members.
• Facilitate smooth operations of units during weekends, holidays, or periods of high demand.
• Collaborate with administrators or supervisors regarding staffing needs.
• Collaboration & Liaison - Liaise with internal teams, service departments, and external partners to meet operational and administrative needs.
• Support positive relationships within the team and with external stakeholders.
• Contribute to team communication and workflow efficiency.
• Professional Development & Workplace Support - Support a safe, inclusive, and collaborative work environment.
• Engage in continuous improvement, self-reflection, and professional development.
• Adhere to all applicable organizational policies, regulations, and confidentiality standards.

Skills

Organizational skills

Time management

Communication skills

Independence in work

Team collaboration

Cultural sensitivity

Education

Secondary school diploma or equivalent

Tools

MS Word

MS Excel

MS Access

Database systems

Job description

Job Description

Position Summary: The Clerk 2 provides administrative, clerical, and operational support to ensure the smooth functioning of teams and units. This role includes reception duties, data management, coordination of staffing resources, communication with internal and external stakeholders, and general office support. The Clerk 2 serves as a point of contact for staff, clients, and partners, ensuring high-quality service, accurate record-keeping, and compliance with privacy and confidentiality requirements.

Key Responsibilities

• Reception & Customer Service - Serve as the first point of contact for staff, clients, and external stakeholders in person and over the phone. - Respond to inquiries, provide routine information, and elevate issues as needed. - Maintain professional and courteous communication at all times.
• Administrative & Clerical Support - Perform office functions, including faxing, photocopying, filing, document preparation, and record management. - Arrange and schedule meetings, prepare agendas, and take minutes. - Monitor, organize, and order office and clinical supplies. - Support program activities, evaluation, and research initiatives as required.
• Data & Information Management - Update and maintain client databases and tracking systems. - Input admissions, visits, staffing, and other operational data accurately. - Maintain confidentiality and comply with privacy legislation in all data handling activities.
• Staffing Coordination - Coordinate staffing resources, including scheduling, re-assignment, and communication with team members. - Facilitate smooth operations of units during weekends, holidays, or periods of high demand. - Collaborate with administrators or supervisors regarding staffing needs.
• Collaboration & Liaison - Liaise with internal teams, service departments, and external partners to meet operational and administrative needs. - Support positive relationships within the team and with external stakeholders. - Contribute to team communication and workflow efficiency.
• Professional Development & Workplace Support - Support a safe, inclusive, and collaborative work environment. - Engage in continuous improvement, self-reflection, and professional development. - Adhere to all applicable organizational policies, regulations, and confidentiality standards.

Role Summary on a Clinical Team

The Clerk 2 plays a vital support role on a clinical team, ensuring the smooth day-to-day operation of units through administrative, clerical, and reception duties. They manage client data, track census and admissions, coordinate staffing, and maintain accurate records, acting as a key point of contact for staff, clients, and external stakeholders. By facilitating communication, organizing resources, and supporting program and operational initiatives, they help the team function efficiently and provide high-quality client care. Additionally, they uphold confidentiality, privacy legislation, and contribute to a collaborative, inclusive, and professional work environment.

Qualifications

• Secondary school diploma and/or completion of relevant courses.
• Minimum six months of relevant administrative experience.
• Proficiency in Microsoft Word, Excel, Access, and database programs.
• Strong clerical skills and ability to maintain accurate records and apply policies and procedures.
• Knowledge of privacy legislation and client confidentiality requirements.
• Excellent organizational, time management, and communication skills.
• Ability to work independently in a dynamic, interprofessional team environment.
• Ability to work effectively with individuals from diverse ethno-racial and cultural backgrounds.

Nice-to-Haves

• Experience in academic, healthcare, or forensic environments.
• Bilingualism (French/English) or proficiency in a second language.
• Familiarity with scheduling systems and staffing regulations based on union contracts.

Salary Range

$24.76 – $30.52 per hour

CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.

CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.

CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.

We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.

About Us

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.

To learn more about CAMH, please visit their website at: www.camh.ca .

To view our Land Acknowledgment, please click here .