Department Secretary - Coordinated Access

CAMH; Toronto; On-site; CAD 37,000 - 46,000; Full time

Job summary

CAMH is seeking an experienced administrative professional to join the team, providing secretarial and clerical support in a high-volume environment. You will process referrals, schedule patient care, and liaise with physicians and external agencies to ensure timely access to mental health and addiction services.

The role requires 2+ years in healthcare administration, proficiency with MS Office, and strong organizational skills.

Qualifications

• Office administration diploma from a recognized college or equivalent experience required.
• A diploma in medical administration is considered an asset.
• Minimum 2 years relevant experience working in a healthcare setting.
• Experience working in an addictions or mental health program in either the community or a hospital setting preferred.
• Proficiency with Microsoft Office package (Word, Outlook, Excel, PowerPoint).
• Demonstrates excellent organizational skills to effectively prioritize and handle multiple tasks.
• Detailed oriented and possess a superior level of keying accuracy when transferring data from handwritten forms.
• Knowledge of confidentiality requirements and processes within healthcare setting.
• Exceptional customer service skills over the phone and in person.
• Must be self-directed and able to work with minimal supervision
• Demonstrates commitment to on-going learning and able to learn new tasks quickly
• Demonstrates excellent problem solving and critical thinking skills
• Work well as part of a multi-disciplinary team
• Satisfactory employment and attendance record required
• Salary Range: $26.80 – $33.05 per hour

Responsibilities

• Review and process incoming referrals as per program guidelines and using appropriate systems for data entry and data completion
• Schedule appointments for patient care using appropriate systems and program guidelines
• Contact referring physicians/healthcare providers and/or patients to obtain missing information as needed to complete the referral process
• Liaise with other Programs and Departments within the Centre and with external agencies to facilitate client, program and environmental needs
• Manage inquiries from patients, physician offices and partnering programs related to referral status
• Maintains required secure system of client records
• Collaborate with program clinicians, manager and other clerical staff to support high quality patient care and efficient program operation
• Filing, faxing, supply management and other duties as assigned
• Adjusts priorities based on changing work environment and administrative load.
• Hours of Work: Monday to Friday - 8:30am-4:30pm

Skills

Microsoft Office

Organizational skills

Data entry accuracy

Customer service

Bilingual (French/English)

Education

Office administration diploma

Medical administration diploma (asset)

Job description

Job Description

Reporting to the Clinical Manager, the incumbent will be a member of the team and will work in a high volume and fast paced environment. The incumbent is responsible for performing a variety of secretarial and administrative duties to support timely access to care for individuals seeking mental health and addiction services.

Responsibilities

• Review and process incoming referrals as per program guidelines and using appropriate systems for data entry and data completion
• Schedule appointments for patient care using appropriate systems and program guidelines
• Contact referring physicians/healthcare providers and/or patients to obtain missing information as needed to complete the referral process
• Liaise with other Programs and Departments within the Centre and with external agencies to facilitate client, program and environmental needs
• Manage inquiries from patients, physician offices and partnering programs related to referral status
• Maintains required secure system of client records
• Collaborate with program clinicians, manager and other clerical staff to support high quality patient care and efficient program operation
• Filing, faxing, supply management and other duties as assigned
• Adjusts priorities based on changing work environment and administrative load.
• Hours of Work: Monday to Friday - 8:30am-4:30pm

Qualifications

• Office administration diploma from a recognized college or equivalent experience required
• A diploma in medical administration is considered an asset
• Minimum 2 years relevant experience working in a healthcare setting
• Experience working in an addictions or mental health program in either the community or a hospital setting preferred
• Proficiency with Microsoft Office package (Word, Outlook, Excel, PowerPoint)
• Demonstrates excellent organizational skills to effectively prioritize and handle multiple tasks
• Detailed oriented and possess a superior level of keying accuracy when transferring data from handwritten forms
• Knowledge of confidentiality requirements and processes within healthcare setting
• Exceptional customer service skills over the phone and in person
• Must be self-directed and able to work with minimal supervision
• Demonstrates commitment to on-going learning and able to learn new tasks quickly
• Demonstrates excellent problem solving and critical thinking skills
• Work well as part of a multi-disciplinary team
• Bilingualism (French/English) and/or proficiency in a second language would be an asset.
• Satisfactory employment and attendance record required
• Salary Range: $26.80 – $33.05 per hour

CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.

CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.

CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.

We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.

About Us

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.

To learn more about CAMH, please visit their website at: www.camh.ca .

To view our Land Acknowledgment, please click here .