Clerical Associate, Ambulatory Care

Cambridge Memorial Hospital; Cambridge; On-site; CAD 35,817 - 39,950; Part time

Benefits offered by this job

HOOPP

Health & Dental for full-time

Employee & Family Assistance Program

Education Grant

Wellness & Wellbeing Program

Diversity, Equity & Inclusion Initiati

Job summary

Cambridge Memorial Hospital (CMH) is seeking a detail-oriented Clerical Associate to support the Ambulatory Care team across multiple outpatient clinics, including Liver Health Clinic and EEG. You will coordinate administrative and patient support functions, ensuring smooth operations and exceptional patient service.

Responsibilities include handling calls, scheduling, registrations, orders, and referrals while maintaining PHIPA-compliant patient information.

Qualifications

• Completion of a Health Office Administration program is required.
• Minimum two (2) years of current clerical experience is required.
• Working knowledge of Meditech and the Microsoft Office Suite is required.
• Cerner/Oracle experience is preferred.
• OCEAN experience is preferred.
• Current understanding of patient flow processes and clinical operations within an outpatient clinic is required.
• Typing speed of 60 words per minute with a high degree of accuracy is required.

Responsibilities

• Manage incoming calls and schedule patient appointments and reminder calls.
• Patient registration and processing physician orders.
• Coordinate diagnostic and laboratory testing (internal and external).
• Prepare patient charts, scanning, filing, faxing, and facilitate communication within and outside the department.
• Support referrals into the departments, inventory management and supply ordering.

Skills

Typing speed 60 wpm

Interpersonal skills

Customer service

Organizational skills

Attention to detail

Education

Health Office Administration program

Secondary school diploma

Tools

Meditech

Microsoft Office

Cerner/Oracle

OCEAN

Job description

Overview

Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is creating healthier communities together. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.

Why Should You Apply to CMH?

• Healthcare of Ontario Pension Plan (HOOPP)
• Group Benefits, including Health & Dental, for full time employees
• Employee & Family Assistance Program
• Career Development & Education Grant
• Wellness & Wellbeing Program
• Diversity, Equity & Inclusion Initiatives

Come be part of our vision as CMH leads in innovation and compassion! To learn more about CMH, please visit our website at www.cmh.org.

Job Description

Salary

$26.702 - $28.950

Schedule

Days, Monday - Friday

Shift

8 hrs

Expected Average Number of Hours: 15-22 hrs bi weekly ( not a guarantee of hours )

Position Summary

Join our dynamic Ambulatory Care team as a Clerical Associate and play a vital role in supporting exceptional patient care across multiple outpatient clinics, including Liver Health Clinic, GIMRAC(Generalized Internal Medicine Rapid Assessment Clinic, and EEG). This is an excellent opportunity for a highly organized, customer-focused professional who thrives in a fast-paced healthcare environment and is passionate about delivering outstanding service to patients, families, and healthcare providers.

As a key member of the team, you will be responsible for coordinating a variety of administrative and patient support functions, including managing incoming calls, scheduling patient appointments and reminder calls, patient registration, processing physician orders, coordinating diagnostic and laboratory testing (both internally and externally to the hospital), preparing patient charts, scanning, filing, faxing, and facilitating effective communication within and outside the department. You will also support clinic operations through processing and supporting referrals into the departments, inventory management and supply ordering.

• The successful candidate will demonstrate a commitment to patient confidentiality and privacy, maintaining all patient information in accordance with the Personal Health Information Protection Act (PHIPA). This position works primarily days and contributes to a safe, respectful, and welcoming environment for patients, staff, and visitors. Additional duties may be assigned in accordance with operational needs and the job fact sheet.
• Please note that posted hours do not constitute a guarantee and shifts may be subject to change based on operational requirements.

Skills and Qualifications

• Completion of a Health Office Administration program is required.
• Minimum two (2) years of current clerical experience is required.
• Successful completion of secondary school is required.
• Working knowledge of Meditech and the Microsoft Office Suite is required.
• Cerner/Oracle experience is preferred
• OCEAN experience is preferred
• Current understanding of patient flow processes and clinical operations within an outpatient clinic is required.
• Typing speed of 60 words per minute with a high degree of accuracy is required.
• Exceptional interpersonal, communication, and customer service skills.
• Ability to work effectively in a fast-paced, high-volume environment.
• Proven experience interacting professionally with patients, families, physicians, and healthcare partners.
• Strong critical-thinking, decision-making, and organizational skills.
• Demonstrated ability to prioritize competing demands and develop efficient workflows.
• Reliable attendance and commitment to maintaining a high standard of performance
• If you are a detail-oriented professional who enjoys working collaboratively in healthcare and making a meaningful impact on the patient experience, we encourage you to apply.

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.

CMH Inclusion Statement

At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and are grateful for the opportunity to meet, work and offer healthcare on what is the traditional territories for the Anishinaabe, the Haudenosaunee and the Chinnonton.

We are committed to providing and fostering a respectful, caring, and inclusive workplace; one that generates belonging. We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence, harassment and discrimination of any kind.

We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability. We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.

To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.

Mari Iromoto Executive Champion Diversity, Equity and Inclusion

Susan Toth, Director of Human Resources

We thank all those who apply, however only those selected for an interview will be contacted.

Cambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. These tools are designed to reduce bias and uphold fair hiring practices based on skills, education, and experience. CMH’s AI serves to assist, not replace, human decision-making, with results audited to ensure quality and equity. This initiative reinforces the hospital’s commitment to Equity, Diversity, and Inclusion, ensuring the best talent is selected while adhering to its core values.

Union

SEIU Clerical – Part Time