Clerk

University of Guelph; Guelph; On-site; CAD 42,000 - 54,000; Full time

Job summary

University of Guelph is seeking a Reservations Clerk to manage bookings across multiple athletic facilities and serve internal and external clients with accuracy and courtesy.

The role requires a 1-year diploma and at least 1 year in reservation booking, cash handling, and customer service, with strong Excel skills and attention to detail. Regular, on-site work supports Athletics' operations and revenue processing.

Qualifications

• One (1) year Community College diploma.
• A minimum of one (1) year related experience in reservation booking, cash handling, accounting and customer service.
• An equivalent combination of education and experience may be considered.
• Strong organizational skills, customer service abilities and a task-oriented approach.
• Excellent computer skills, including proficiency in Excel and other Microsoft applications.
• Familiarity with facility booking software would be considered an asset.
• Strong communication, listening and conflict resolution skills.
• The ability to work independently and effectively to meet established deadlines.

Responsibilities

• Prioritize internal and external facility booking requests and resolve conflicts.
• Update bookings for events, closures, maintenance, or external commitments.
• Manage external revenues, accounts receivable, and internal journal entries.
• Administer the facility and financial software system (ActiveNet).
• Provide front-line customer service and day-to-day booking office operations.

Skills

Customer service

Organizational skills

Communication

Conflict resolution

Cash handling

Education

Community college diploma (1 year)

Tools

Excel

Job description

Department: Athletics Facilities
Position covered by the Collective Agreement with USW Local 4120

General Purpose

Reporting to the Facility Supervisor, the Reservations Clerk is responsible for booking all activity spaces and playing surfaces in the W.F. Mitchell Athletics Centre, Gryphon Aquatic Centre, Gryphon Fieldhouse, Gryphon Centre (Twin Pad Arena), Alumni Stadium, Gryphon Soccer Complex and Varsity Field (7 outdoor fields), 3 ball diamonds and 4 beach courts affiliated with the Department of Athletics for over 13,000 hours for external clients and 15,000 hours for internal clients. Clients include community members, conference services, student groups, varsity teams and fitness and recreation programming.

Duties and Responsibilities

The incumbent is responsible for ensuring all internal and external facility booking requests are properly prioritized and booking conflicts are resolved. They must make constant changes and updates to internal bookings based on special events, building closures, maintenance or external bookings that take precedent. Client/customer programs depend greatly on the accuracy of the facility booking procedures and rely heavily on the incumbent's ability to resolve booking conflicts and provide excellent customer service.

The incumbent is responsible for the collection and processing of all external revenues, accounts receivable, internal journal entries and ensuring each rental has appropriate extra fee's assigned. They will act as a system administrator for the facility and financial software system used (ActiveNet) and are required to make changes to the set-up of the system.

The Facility Reservations Clerk provides extensive front-line service with a customer service focus. They are responsible for the day-to-day operations of all the facility booking office and provides administrative support to the Facilities Unit within the Department of Athletics.

Requirements

• A one (1) year Community College diploma.
• A minimum of one (1) year related experience in reservation booking, cash handling, accounting and customer service.
• An equivalent combination of education and experience may be considered.
• Strong organizational skills, customer service abilities and a task-oriented approach.
• Excellent computer skills, including proficiency in Excel and other Microsoft applications.
• Familiarity with facility booking software would be considered an asset.
• Strong communication, listening and conflict resolution skills.
• The ability to work independently and effectively to meet established deadlines.

The successful candidate must value diversity of experiences and perspectives and will play a significant role in supporting and enhancing Athletic and Recreation's Safe Sport, Indigenization, Equity, Diversity, Inclusion and community building efforts, actions and initiatives.

Employee Type: Regular
Position Number:10042050

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date:10/16/2026
Closing Date:10/23/2026