Customer Service Clerk

University of Victoria; Victoria; On-site; CAD 51,000 - 53,000; Full time

Job summary

University of Victoria is seeking a Customer Service Clerk within Facilities Management to provide clerical support, respond to campus trouble calls and process minor work orders, ensuring timely and accurate data entry into the facilities management system.

The role reports to the Director of Customer Service & Program Integration and requires strong administrative skills, reliability, and the ability to work with diverse campus teams; the temporary positions backfill a regular incumbent and

Qualifications

• Strong administrative support experience in a busy office.

Responsibilities

• Provide clerical and administrative support to Facilities Management.

Skills

Administrative skills

Clear and concise communication

Team collaboration

Organizational skills

Problem solving

MS Word

MS Excel

MS Project

MS PowerPoint

Education

Facilities Management Information System knowledge

FM processes knowledge

University buildings knowledge

Tools

Microsoft Word

Microsoft Excel

Microsoft Project

Microsoft PowerPoint

Job description

Organizational Unit

University of Victoria -> VP Finance and Operations -> Facilities Management

Location

University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)

Posting Close Date

19 October 2026

Please note that positions will close at 4 p.m. on the closing date.

FTE

1.0

Salary Grade

$4,594.00 - $4,739.00

Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.

Additional Posting Information

N/A

Classification

Hours of Work

Monday to Friday, 8 am - 4 pm

Start Date

11/2/2026

End Date

9/30/2027

Employee Group

CUPE 951 - Term

# of Hires Needed

2

Category

Administrative and Support Services, Customer Service, Customer Service and Call Center, Other

About this Opportunity

Facilities Management Customer Services is searching for 2 candidates that are available to fill temporary vacancies at our Customer Service Desk. The suitable person(s) must be positive, service oriented, and able to conduct themselves in a professional manner. Flexibility, reliability, and the ability to attend to work at a moments’ notice is important.

Position #1

Term: November 1, 2026 to June 30, 2027
Please note, this temporary appointment is to backfill a regular incumbent.Should the regular incumbent need to return to the position earlier than expected, the end date of this term will be brought forward as well.

Position #2

Term: November 1, 2026 to September 30, 2027

A willingness and ability to work any recognized shift, including weekends, is expected. From time to time, hours of work may be adjusted to suit operational needs.

Term dates are subject to change and subject to 48 hours’ notice of termination.

Job Summary

As stewards of the campus, Facilities Management fosters and enriches an inviting and functional environment that welcomes and supports all who come here. Facilities Management's customers include Deans, departments, faculty, staff and students. The department's branches work together as a team to ensure a high standard of customer service delivery, as well as the effective, efficient and safe performance for the operation, development and maintenance of campus buildings.

Reporting to the Director of Customer Service & Program Integration, the Customer Service Clerk provides clerical and administrative support to Facilities Management, including responding to trouble calls from campus users pertaining to emergencies, maintenance or minor work orders; processing minor work orders; coordinating the scheduling of planned preventative maintenance together with daily demand maintenance; providing performing data entry into Facilities Management computer system; and, providing general office administrative support and assistance as required.

Job Requirements

Skills

• Strong administrative skills and sound knowledge of office systems and procedures;
• Ability to provide clear, concise and complete oral and written information at a level appropriate to the audience while maintaining confidentiality;
• Work co-operatively within diverse teams, work groups and across the campus to achieve group and organizational goals;
• Ability to independently organize, prioritize and manage workload while taking into consideration changing priorities, tight deadlines, volume of work and available resources;
• Ability to identify problems and situations, refer to applicable policies and guidelines, identify options and determine appropriate course of action;
• Proficiency in the use of Microsoft Word, Excel, Project & PowerPoint;

Specialized Knowledge/Education

• Knowledge of a Facilities Management Information System Software an asset.
• Knowledge of Facilities Management processes and procedures.
• Knowledge of the University buildings and grounds an asset.

Experience

At least three years' experience providing administrative support to a busy office, preferably in a Facilities Management related industry.

Territory Acknowledgement

We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.

Equity Statement

UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups.

Accessibility Statement

If you anticipate needing accommodations for any part of the application and hiring process contact: [e-mail] Any personal information provided will be maintained in confidence.